Nottingham Trent University Hiring for Student Contact and Engagement Support Caller Job at Nottingham, England Full Time

Please note, this role works for 40 weeks in the year (September to May each year following the normal shape of the academic year).

Nottingham Trent University is seeking to improve how we support students. We would like you to join us in a pivotal role that will have a very real impact on student success.

The Contact & Engagement Service is a 3-year pilot designed to contact students identified by the NTU Student Dashboard early warning system as being at risk of leaving early or potentially needing additional support. This service is based within The Centre for Student and Community Engagement (CenSCE) and utilises ground breaking analytics to measure student engagement and then implement effective intervention strategies.

As part of this service, we have an exciting and rewarding opportunity for individuals to join the team. You’ll be part of a newly formed, contact and engagement team making phone calls to students across all departments to support their needs with guided support from a team leader.

The successful candidate will be resilient and organised with good attention to detail and excellent interpersonal communication skills. The ability to remain calm when faced with sensitive issues is a key component of the role as are the ability to build rapport, handle confidential information and situations appropriately, and liaise with staff and students in a sensitive, professional manner.

The ability to empathise and communicate with people from a wide range of backgrounds is essential.

The Centre for Student and Community Engagement works across key points of students’ higher education experience from outreach to graduation. The post is located in the Student Engagement & Analytics Team, a team dedicated to supporting current students to overcome barriers to completing their courses. The team runs the NTU Student Dashboard, an award-winning learning analytics platform designed to help students and the staff who support them. The Dashboard is well established, however we have recently begun a new phase of work using an integrated call centre.

Successful candidates will include a personal statement in their application that clearly demonstrates how they meet the requirements for the role (please refer to the job description and person specification). CVs will not be accepted.

Interview date: 24/ 25th November 2021

NTU is a great place to work. We take care of our colleagues with flexible and competitive packages, and the opportunities for genuine professional progress. We respect and value all our staff, because we know that it takes a strong and diverse workforce to maintain the kind of success we’ve achieved.

Our award-winning research is celebrated around the world, and we’re proud of our strategic partnerships. It’s all down to the ability of our people to shape, create and innovate, in whatever capacity they work with us. Our continued success — underpinned by the number of prestigious national awards we’ve won — has hinged on two commitments: creating excellent global collaborations, and harnessing the talents of all our people.

NTU is a university at the peak of its powers, but we know we can still go even further. Join us in our mission to become ‘the university of the future’ — seize the challenge and adventure of working with an organisation where progress never stops. This is your career, reimagined.

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

This role is open to non-UK/Irish applicants subject to current UK Visas and Immigration (UKVI) rules. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.

We’re proud of how far we’ve come. With a shared vision, we are a community of more than 4,000 colleagues, all committed to our goal of becoming ‘the university of the future’. Do you have the passion to help us to go even further? www.ntu.ac.uk

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.