Norton and Associates Hiring for Remote Group Travel Customer Service Representative at South Carolina, United States Full Time

Key Responsibilities:

• Customer Assistance:

Provide timely and friendly assistance to group travelers through various communication channels (phone, email, chat) to address their inquiries, resolve issues, and offer guidance.

• Booking Support:

Assist customers with booking group travel arrangements, including flights, accommodations, transportation, and activities, ensuring accuracy and compliance with company policies.

• Itinerary Management:

Create and update travel itineraries, taking into account group preferences, budget constraints, and destination-specific information.

• Problem Resolution:

Proactively identify and resolve any travel-related issues, such as flight delays, accommodation changes, or cancellations, to minimize disruptions and maintain customer satisfaction.

• Communication:

Maintain open and clear communication with group leaders, travel coordinators, and suppliers to ensure a smooth and seamless travel experience.

• Travel Documentation:

Assist travelers in obtaining necessary visas, permits, and travel documents, ensuring they comply with international regulations.

• Destination Knowledge:

Stay updated on travel trends and destination information to provide valuable recommendations and insights to customers.

• Quality Assurance:

Ensure the accuracy of bookings and travel documents, cross-checking details to prevent errors or oversights.

• Record Keeping:

Maintain detailed records of customer interactions, travel arrangements, and relevant communications in the system.

Team Collaboration:

Collaborate with other departments, such as sales and marketing, to contribute to the success of group travel programs and provide feedback for continuous improvement.

Qualifications:

• Previous customer service experience, ideally in the travel industry a plus but not required.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of travel booking systems and tools is a plus but not required.
• Ability to work independently and as part of a remote team.
• Passion for travel and a desire to create memorable experiences for customers.

Benefits:

• Flexible Schedule
• Travel Perks
• Licensed & Bonded
• Personal Website

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