Norton and Associates Hiring for Guest Relations Coordinator-Theme Park (Remote) at New York, United States Full Time

Job Description: The Guest Relations Coordinator is a role responsible for managing bookings and reservations for theme parks. Your primary objective is to ensure a seamless and enjoyable experience for our guests, from booking their visits to addressing their needs and inquiries. Below are the key responsibilities and qualifications for this role:

Key Responsibilities:

• Reservation Management:
• Handle the booking process for individual visitors, families, and groups, ensuring a smooth and efficient experience.
• Assist guests in selecting appropriate ticket packages and accommodations based on their preferences.
• Monitor and maintain reservation systems to maximize park capacity.
• Guest Engagement:
• Provide exceptional customer service by responding to inquiries, assisting with special requests, and resolving booking-related issues.
• Inform guests about park policies, pricing, and any current promotions.
• Create a welcoming and accommodating atmosphere for all visitors.
• Record Keeping:
• Maintain accurate records of reservations, ticket sales, and guest information.
• Generate s to analyze booking trends and support data-driven decision-making.
• Keep online booking platforms up-to-date and user-friendly.
• Revenue Enhancement:
• Identify opportunities for upselling, such as meal plans, fast passes, or premium experiences.
• Collaborate with marketing and sales teams to develop strategies for increasing bookings and revenue.
• Problem Resolution:
• Efficiently manage booking-related issues, including changes, cancellations, and refunds.
• Address guest complaints and escalate complex matters as needed.
• Compliance and Safety:
• Ensure that the park operates in compliance with health and safety regulations, particularly during challenging circumstances like pandemics.
• Stay informed about park policies and procedures and communicate them to guests.

Qualifications:

• A high school diploma or equivalent; a degree in hospitality, business, or a related field is an advantage but not required.
• Demonstrated experience in customer service, preferably within the hospitality, travel or entertainment industry a plus but not required.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and excellent organizational abilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Knowledge of theme park attractions is a plus but not required.

As a Theme Park Specialist, your role is pivotal in shaping the guest experience, ensuring their satisfaction, and contributing to the park’s overall success. Your proficiency in managing reservations, providing top-notch customer service, and helping guests make the most of their visit will be instrumental in maintaining the park’s reputation and driving its prosperity.️

Benefits:

• Flexible Schedule
• Travel Perks
• Licensed & Bonded
• Personal Website
• E&O Insurance with Fraud Protection
• Daily Training Available
• Commission based
• Travel Agent Certification
• Remote Business Opportunity
• Full Training Provided
• Work FT or PT
• No experience necessary

Requirements

• A dedicated home work environment, including:
• A computer
• Cell phone
• High-speed internet
• Minimal distractions
• Must be 18+
• Must be authorized to work in the USA, Mexico, Australia or Costa Rica

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