Norton and Associates Hiring for Customer Service Representative (Remote) at Pennsylvania, United States Full Time

We are looking for an energetic, driven, entrepreneurial, and detail-oriented Customer Service Representative to work remotely. Our remote Customer Service Representative’s provide personalized planning and tailor itineraries according to our guests’ preferences, creating fun and exciting trips with accommodations suitable for our clients.

To be a successful Customer Service Representative, you should have a passion for travel and a desire to inspire others to make their travel dreams come true. Customer Service Representative’s should keep abreast of the latest trends in travel as well as demonstrate exceptional communication, organization, and client service skills.

RESPONSIBILITIES:

• Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget
• Designs fun & exciting itineraries
• Sell transportation, accommodations, activities to our guests
• Build relationships with preferred suppliers and our guests
• Manage reservations, special requests, and payments
• Finalizes detailed itineraries and ensures all documentation is presented; providing relevant information, and the dissemination of guest materials including departure information
• Monitor and booking process including any travel problems, complaints, or refund requests

Knowledge, Skills, and Qualifications:

• Degree in Marketing, Hospitality, Travel & Tourism or Business a plus but no required
• A passion for travel
• Highly organized with a strong attention to detail
• Self-driven in an autonomous, remote environment
• Ability to set goals and develop achievable timelines to hit them
• Ability to speak multiple languages will be highly regarded

Benefits:

• Flexible Schedule
• Travel Perks
• Personal Website
• Daily Training Available
• Remote Business Opportunity

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