Northeast Credit Union Hiring for Member Care Representative I – Remote at Sanford, ME Full Time

Interested in a career, not just a job? Northeast Credit Union values an environment where individuals are all working toward the same goal: satisfied members who will make us their financial partners for life! We strive to enhance our member’s financial well being through teamwork and collaboration. We are focused on career growth for our employees and provide them opportunities to succeed. At Northeast Credit Union we are committed to giving back to our members and we support our employees to be a positive force in the community.

Location: Remote

We support both the hybrid remote and fully remote approaches. The hybrid work model requires 2 days in the office each week and is available after the initial 8 week training period (3-4 weeks of training in our Portsmouth, NH Member Center with the remainder of time in the home Member Center). Please note there is always potential to be required to work in the office due to employer needs and/or employee performance.

Pay: Hourly rate $19.00-20.00

Primary Function:

To assist members and potential members with telephone requests; explain and cross sell products and services, respond to problems and maintain a one call resolution environment.

Key Responsibilities:

• Assist members and potential members with telephone and correspondence fostering a one call resolution environment.
• Cross-sell credit union products and services and achieves individual goals.
• Assist members and potential members with products, account opening and cross-sell refer for any loan product offered.
• Assist members in troubleshooting any online service and processes all types of transactions maintaining proper security.

Experience and Qualifications:

• 1-12 months in a fast pace environment
• High school diploma or GED
• Outstanding customer service skills- verbal and written.
• Ability to deal with members in a professional manner, using courtesy and tact.
• Ability to interpret and keep up to date with applicable laws and regulations surrounding area of responsibility.

Preferred Qualifications:

• Banking/Contact Center

Benefits We Offer:

• Employee loan discount
• Student loan assistance program
• Tuition assistance program
• Bonus program paid out monthly
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer contribution
• Participation in the Annual Incentive Plan

Additional Perks:

• Working for a purpose-driven credit union named by Forbes as one of America’s Best in State Credit Unions 5 years in a row
• Continued training and advancement opportunities such as Account Opening, Vehicle Loans, Mortgage training
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our employee created Engagement Groups (LGBTQ+, Women in Leadership, Book Club, Golf Club)
• Local Volunteer Opportunities with employer contributed Volunteer Day.
• Company Outings and annual Summit

Physical Requirements:

Work involves typing on a computer, reading, writing, and sitting. May need to lift up to 10 pounds.

If you are looking for an exciting career, Northeast Credit Union is the place! Our employee total rewards package includes competitive salaries, incentive programs, comprehensive medical/dental/life benefits, retirement plans with employer match, training and professional development programs, tuition assistance, paid leave, and work/life programs. Join us today!

Equal Opportunity Employer