Nordia Hiring for Sales and Customer Service Representative – Inbound calls, English at Toronto, ON Full Time

You’re passionate about new technologies and you enjoy talking about them? If you’re also interested in a career that will allow you to put your customer service and sales expertise to good use while enjoying a very competitive wage, we’re looking for people like you for work-at-home opportunities within the Nordia North York team.

As a sales and customer service representative, you will assist Canada’s largest telecommunication company clients by answering their questions and promoting various communication products and services. This is the ideal position for anyone with excellent sales skills who is motivated to achieve results and enjoys interacting with people!

What we offer:

• 
  Hourly compensation of $20 /hour*, including a guaranteed bonus– Based on your performance, you could earn more thanks to our generous incentive plans!
  • After seven months, you will get a base wage of $16.44/hour and significant monthly bonuses based on your performance (the average total compensation of our agents 6 months after training is $22.50);
• A special premium for weekend shifts;
• Performance-based incentive plan;
• Fully paid professional training program and all the support you need to succeed;
• Complete benefits plan after six (6) months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Discounts on telecommunications products and services.
• Availability to work in the following time-slots:
  • Monday to Friday from 9:00 am to 10:00 pm;
  • Saturday and Sunday from 9:00 am to 9:00 pm
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
• 
  Eligibility criteria:
  • Must have a minimum of 25 MBPS high speed internet;
  • Must have a secure space and not be disturbed during your shift.
  • Candidates must reside near the Nordia location centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

In this role, you will:

• Respond to customer requests related to television, Internet, and telephone products;
• Promote complementary solutions according to customer’s needs and habits;
• When required, transfer the client to the most appropriate department regarding their demand.

Qualifications:

• Excellent customer service skills – Thanks to your friendly and sociable nature, you know how to establish a connection with the customer! Great interest in technologies – You like being up to date with new technologies and enjoy sharing your knowledge with clients!
• Strong interest in developing sales skills – We’re looking for people with a background in a sales environment or willing to learn how to acquire this highly sought skill!
• Excellent communication skills, oral and written;
• Ability to work in a computerized environment; and strong multi-tasking skills
• Experience in sales, customer service, or in a call center, a great asset!
• High school diploma or the equivalent, completed.

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment, and excellent benefits. According to the most recent internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

Also, we have been nominated by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and we are a Dunamis Award recipient for our excellence in human resources.

Training start date: December 12th