Nordia Hiring for Sales and Customer Service Representative – Inbound calls at Saint John, NB Full Time

Your role at a glance:
You’re passionate about new technologies and you enjoy talking about them? If you’re also interested in a career that will allow you to put your customer service and sales expertise to good use while enjoying a very competitive wage, we’re looking for people like you for work-at-home opportunities within the Nordia team.

If you think you are the perfect fit for this role, we have fantastic news for you! We’re launching a brand new compensation plan to help you grow and succeed in your role. As soon as you start, we’ll offer you a minimum guaranteed wage of 19$ and all the tools and training to help you become a stellar sales representative. If you excel in your role, you will earn more thanks to our generous incentive plan.

As a sales and customer service representative, you will assist Canada’s largest telecommunication company clients by answering their questions and promoting various communication products and services. This is the ideal position for anyone with excellent sales skills who is motivated to achieve results and enjoys interacting with people!

Here’s what your day will look like:
In this role, you will:
Respond to customer requests related to television, Internet, and telephone products;

Promote complementary solutions according to customer’s needs and habits;

When required, transfer the client to the most appropriate department regarding their demand.

Here’s what you need to join the team:
Excellent customer service skills – Thanks to your friendly and sociable nature, you know how to establish a connection with the customer! Great interest in technologies – You like being up to date with new technologies and enjoy sharing your knowledge with clients!

Strong interest in developing sales skills – We’re looking for people with a background in a sales environment or willing to learn how to acquire this highly sought skill!

Excellent communication skills, oral and written;

Ability to work in a computerized environment; and strong multi-tasking skills

Experience in sales, customer service, or in a call center, a great asset!

High school diploma or the equivalent, completed;

Availability to work in the following time-slots:
Monday to Friday from 10:00 am to 11:00 pm;

Saturday and Sunday from 11:00 am to 8:00 pm;

You must be able to work from home (an asset). You can discuss this in more detail with our recruitment team.

What we offer:
Hourly compensation of $19 /hour*, including a guaranteed bonus– Based on your performance, you could earn more thanks to our generous incentive plans!

• After seven months, you will get a base wage of $15/hour and significant monthly bonuses based on your performance (the average total compensation of our agents 6 months after training is $21.50);

A special premium for weekend shifts;

Performance-based incentive plan;

Fully paid professional training program and all the support you need to succeed;

Complete benefits plan after six (6) months of service, including:

Comprehensive insurance (medical, dental, and life insurance);

Discounts on telecommunications products and services.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2020 internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Check this out!