Nordia Hiring for Customer Service Specialist (call centre) Overnight – Bilingual at Montréal, QC Full Time

Your role at a glance:
Looking for a career with night shifts where you can showcase your helpful nature while earning up to $24.25/hour? You’d rather work during the night? We are looking for passionate and committed individuals for our overnight shifts (10 p.m. to 6:30 am) as part of our new team of Customer Service and Emergency Support Specialists in Montreal.

Through your ability to handle urgent situations with calm, tact and good judgment, you will play an essential role in taking various types of calls, ranging from telecommunication customer service calls to calls of an urgent nature to various public safety professionals. This is the ideal position for anyone looking for a challenging career with night shifts and a highly competitive salary.

What your day will look like

In this role, you will:
Answer emergency-type calls and transfer them to the appropriate downstream agency or dispatching emergency responders (in 2022)*;

In the event of reduced volume, take a variety of telecommunications calls;

Make sure that the provided information is maintained private and strictly confidential at all times;

At all times, demonstrate tact and calmness to assist with the request.

• Until the beginning of the emergency-type calls in 2022, you will be in charge of providing support to various network users covered by the main residential telecommunications provider in Canada. You will be responsible for providing customer service related to telecommunications products and services.

Here’s what you need to join the team:
Be perfectly bilingual (English and French);

Be able to work on-site at our Montreal centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview);

Available to work night shifts (essential) according to the following night time schedule:

Monday to Friday from 10 p.m. to 6:30 a.m.;

According to business needs, you may occasionally be called upon to work day and evening shifts (6:30 am to 10:00 pm).

Excellent oral and written communication skills;

Active listening skills and ability to manage your stress levels to make the right decisions under pressure;

High school diploma or the equivalent, completed;

Advanced computer skills and ability to use various computer equipment and telephone systems;

Ability to type precisely.

What we offer:
A competitive salary of $22.75/hour from the moment you’re hired;

Hourly premium available for night shifts between midnight and 6 a.m. ($1.50), increasing the salary to $24.25/hour;

Hourly premium available for weekend work;

Fully paid training and all the support you need to succeed;

Complete benefits plan after six months of service, including:

Comprehensive insurance (medical, dental, and life insurance);

Great discounts on telecommunications products and services.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2020 internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! Also, we have been nominated by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and we are a Dunamis Award recipient for our excellence in human resources.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!