Norcan Fluid Power is Looking for Service Writer Full Time

Norcan is a complete hydraulic service and sales company established in 1974 and is now 8 branches throughout western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country.

Our Prince George branch is currently searching for an Service Writer to join our team. This is a full-time position in the specialty field of hydraulics.

The Service Writer/CSR person is focused on providing customer service for a broad range of incoming and outgoing components over various industries in the Prince George service area.

Primary Responsibilities:

• Respond to incoming inquiries from customers in a professional manner
• Source parts from a variety of suppliers as required.
• Emphasize product/service features and benefits, quote prices and prepare sales order forms and/or reports.
• Order entry with an attention to detail and accuracy
• Continuously update product knowledge in ever changing environment
• Perform other duties as assigned

Knowledge, Skills & Abilities:

• Customer service background is an asset.
• Integrity, vision, professionalism, and passion are key components of this position.
• Knowledge of distribution sales principles, methods, practices, and techniques are an asset
• Strong problem identification and objection resolution skills
• Proven ability to build and maintain lasting relationships with customers
• Exceptional verbal, written and listening communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to perform basic calculations and mathematical figures
• Ability to work independently as well as in a team environment
• Must be computer literate with knowledge of all standard Microsoft Office programs

What we offer:

• Competitive compensation and Bonus opportunities
• Health spending account (covers Health, dental and vision care)
• Paid training, tuition reimbursement and opportunities for development
• RRSP with company matching
• Monday – Friday 8am-4:30pm regular schedule

The Position:

• Service Writer
• Full Time – Permanent position, Mon – Fri

If you are interested in this position, please forward your resume.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $50,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow provincial COVID-19 guidelines.

Work Location: One location