Nlaye Ndasadaye Daycare Hiring for Customer Service Call Center Representative at Vancouver, BC Full Time

The Customer Service Call Center Representative manages large amounts of incoming and outgoing calls on behalf of the company, as they are the first point of contact with the company, these representatives take up chief responsibilities like – taking orders, registering customer complaints, following communication script, identifying customer needs, clarifying service queries, researching every issue, explaining details of products, services and gathering details to inform to the related department.

Job Responsibilities:

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed the customer service inquiries in a timely and accurate fashion.
• Developed effective relationships with all call center departments through clear communication.
• Ran reports and supplied data to fulfill customer report requirements.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.

Job Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Contract length: 3 months

Job Types: Full-time, Temporary, Contract

Salary: $40,831.00-$44,035.00 per year

Additional pay:

• Bonus pay
• Commission pay
• Overtime pay
• Tips

Benefits:

• Commuter benefits
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No