Nicklaus Children’s Hospital Hiring for Telephone System Operator (Full Time) at Miami, FL Full Time

Description

• 1 year of working experience providing customer service over the phone.
• Basic proficiency in Microsoft Word and Outlook.

Qualifications

• Answers and screens calls in a professional, courteous, and timely manner.
• Connects calls for patients, doctors, and employees requiring assistance.
• Announces in-house calls for voice paging, beeper pages, emergency calls, other codes, and other information requests.
• Announces various codes in accordance with emergency plans.
• Receives Code Blue and Rapid Response for inpatients phone calls, follows through, and completes the Code Blue and Rapid Response processes.
• Provides direction to NCHS locations.
• Records emergency and in-house messages for physicians when offices are closed.
• s equipment that is not in good working condition in a timely manner.
• Updates NCHS on-call schedule

• Able to communicate effectively in English both verbally and in writing in a clear, concise, courteous, and prompt manner with all internal and external customers.
• Fluent in Spanish strongly preferred.
• Able to maintain confidentiality of sensitive information.
• Able to follow complex and detailed written and/or verbal instructions to solve problems.
• Able to establish necessary professional relationships, and interact effectively with internal and external customers.
• Able to adapt and react calmly under stressful conditions in pleasant manner.
• Able to learn work related software application(s), and effectively use them.
• Able to relate cooperatively and constructively with customers and co-workers.

Job :

Clerical/Administrative

Primary Location :

Florida-Miami-Nicklaus Children’s Hospital – Main Hospital Campus

Department :

COMM-SWITCHBOARD OP-1000-954903

Job Status

:Full Time