Nexudus Ltd Hiring for IT Support Specialist Job at London, England Full Time

Main duties and responsibilities

Are you passionate about customer support? We want to hear from you! We are looking for a talented 1st line software support representative to join our growing team.

To sum up, your day-to-day challenges would be:

• Being able to gather relevant information to understand how customers and their businesses use our platform is very important to understand and troubleshoot their issues. We’ve set up hundreds of accounts so far, but every single one was different.

• Put on the customer’s shoes to understand the challenges and issues they can occasionally face using Nexudus. Patience and Empathy are key to this position.

• Helping customers with their enquiries via email or any other support channel.

• Meeting the KPIs and metrics set up to the role.

• Proactively identifying ways of improving the products and services we deliver.

• Actively communicating with customers and internal teams to ensure all the aims of the customer relationship are met.

• Troubleshooting customer issues, ensuring they receive the most benefit possible from their investment in Nexudus.

• Organising and providing training to both customers and the rest of the Nexudus team.

Requirements:

• Experience in technical support or customer support

• Excellent communication skills, both spoken and written

• Have a fair understanding of web technologies

• Take a logical and organised approach to problem-solving, asking appropriate questions to facilitate the collection of information required

• Organised, able to meet deadlines, work under pressure, and deliver on many things at once

• Articulate and possess excellent communication skills

• Team-player who is able to work unsupervised

• Experience using cloud-based platforms

• Must have the right to live and work in the UK

• Salary: 28k-30k depending on experience

Nice to have but not necessary:

• Basic understanding of HTML, CSS and Javascript

• Experience training and meeting customers via video call or face to face

• Knowledge of invoicing procedures

• Exposure to accounting software such as Xero and Quickbooks

• A charming personality : )

Why you’ll love NEXUDUS

Our highly creative business is a fun and inspiring place to work. Training opportunities, great young team of professionals. Opportunity to make your mark and contribute towards the growth of the team and the brand.

Benefits

• Gym membership

• Annual training budget to develop your skill

• Annual Holidays – 28 days (including bank holidays) plus 1 day for each completed year of service

Job Types: Full-time, Permanent

Salary: £28,000.00-£30,000.00 per year

Benefits:

• Bike to work scheme

• Casual dress

• Company events

• Gym membership

• Sick pay

Schedule:

• Monday to Friday

Language:

• English (Required)

Work remotely:

• Yes

Job Types: Full-time, Permanent

Salary: £28,000.00-£30,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Cycle to work scheme
• Gym membership
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have previous experience within a technical role?
• Do you have the right to work in the UK?