Responsibilities:
Implement and support Acumatica ERP for new and existing customers. Specific responsibilities include design, product configuration, testing, data conversion and go live support.
Provide detailed consulting estimates and implementation project plans.
Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders
Provide weekly status reports.
Follow Acumatica’s implementation methodologies and best practices.
Achieve utilization targets while achieving high customer satisfaction.
Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise
Lead requirements gathering and design activities, interact with consulting team and client core team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go live activities of medium size or complexity
Proactively communicate status, issues, and concerns to director, project manager and/or architect/lead
Provide coaching and quality assurance to ensure team members are following NexTec Implementation Methodology and best practices
Continue to expand effective verbal and written communication skills
Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members
Facilitate group discussions with team members and customers
Develop accurate written material and provide guidance and support to less experienced team members to ensure NexTec standard of excellence
Monitor project budgets and be able to deliver within them. Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members.
Other duties as assigned
Requirements:
Bachelor’s degree in Business or MIS
Minimum of 3 years implementation and support experience with Acumatica, with a specific focus on the Manufacturing module
Additional expertise in Financial Core, Field Service, Project Accounting, Construction Management, or Supply Chain Management a plus
Acumatica certifications a plus.
Experience working with customer facing business and application functions.
Experience with a consulting or reseller a plus
Experience as a controller or senior accountant is a plus.
Ability to adopt specific methodology and work within the a team
Strong collaboration skills
Professional demeanor
Excellent organizational and communication skills.
Flexibility: task assignment, priorities, work environment
Open minded, desire to learn
Quick thinker, creative problem solver
Detail oriented, strong analytical, numerical, planning and reasoning abilities
Ability to work independently and on a team
Ability to travel up to 30% in the US and Canada after COVID.
About NexTec:
NexTec Group is a leading provider of business technology, specializing in ERP and BI software that grows with your business now and in the future. For more than 25 years, we have been helping companies connect their systems, update out-of-date software, ensure compliance and improve forecasts. Which in turn, leads to streamlined operations and money saved. NexTec is a Gold-certified partner and President’s Club member of Acumatica as well as Gold-certified partners of Sage and Microsoft. We have deep experience in construction, medical devices, manufacturing, distribution, pharmaceutical, professional services, food and beverage and more.
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