Nexon Asia Pacific Pty Ltd Hiring for IT Consultant Job at Sydney Full Time

• IT & Telecomms
• Consultant – Other
• Sydney
• Permanent / Full Time

09 JUNE 2022

As a Professional Services Engineer you will be working on the EQT Tech environment which is almost entirely in the cloud with modern end-user tools such as G-Suite, Slack, Dropbox, Salesforce, Zoom Okta and Zendesk.

This role will be working onsite at EQT based in Sydney CBD 5 days a week.

Roles and Responsibilities

• Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues
• Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
• Prioritize and manage several open issues
• Improve the everyday experience of Tech by friction fighting for all our employees
• Deliver first class Tech support as part of the global Tech support team
• Interface with the local Office Manager to understand local priorities and initiatives and communicate them back to the larger Tech team
• Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions
• Spread, create and iterate on best practices
• Support on- and off boarding of new and departing employees
• Manage hardware procurement and device lifecycle

Qualifications

• 5+ years’ experience in a technical support role
• Experience with setup and configuration of end-users computer hardware, software and devices
• Experience problem-solving technologically complex issues
• Experience with supporting Tech cloud based infrastructure and other projects such as office relocations and expansions
• True service minded always ready to go the extra mile
• Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
• Experience working with Windows, MacOS and iOS

Key Differentiators for Success

• Approachable with strong communication and interpersonal skills.
• Service and solutions oriented with a “can do” attitude, be one step ahead, effective, proactive
• Team spirit, strong social competence, straightforward and friendly, yet down to earth
• Personal drive and strive for excellence / success / outperformance. A person who walks the extra mile, takes responsibility and wants to deliver high quality.
• Willingness to develop and learn and train others.
• Professional work attitude, high work ethics and high energy level, flexibility and ability to work under pressure and getting things done independently.
• Takes own initiatives, be structured and have a strong ability to plan their own work
• Professional in approach to the business and demonstrates comfort in interacting with important clients / counterparties, both internal (within EQT) and externally

Should you be shortlisted for the position, Nexon will contact you to set up an initial interview.

You must have working rights in Australia for this position. All applications treated in the strictest confidence.

Discover more about Nexon Asia Pacific and the services we offer on our website: https://nexon.com.au/