Nexicom Inc. Hiring for Customer Service Representative at Millbrook, ON Full Time

Job description

Nexicom is Growing!!!

Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a full time permanent Customer Service Position. ~

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

• Competitive wages starting at $16.00
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

Primary responsibilities may include:

• Answer inbound calls and place outbound calls to customers while adhering to policies and procedures
• Address customer complaints and respond to difficult inquiries
• Process new accounts and update customer information as required
• Schedule pick- ups for customer equipment
• Ensure customer retention and satisfaction
• Provide customers and internal groups with effective and efficient customer service support
• Proactively manage and resolve customer satisfaction issues

Requirements:

• Customer service/inside sales experience
• Demonstrated ability in self-motivation with the ability to work with limited supervision
• Effective interpersonal and communication skills
• Demonstrated ability to multi-task and meet deadlines
• Ability to work well within a team environment
• Proficiency with MS Office Programs

above average keyboarding skills

• Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Full-time, Permanent

Salary: $33,280.00-$37,440.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
Interviews are conducted via Zoom. Limited number of employees in office, masking and sanitizing procedures in place.

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (preferred)

Work remotely:

• Temporarily due to COVID-19