Newport and Associates Hiring for Customer Support Representative (remote) at Chicago, IL Full Time

We’re on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you’re passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you’ll play a crucial role in crafting exceptional travel experiences for both corporate and leisure clients worldwide.

Roles & Responsibilities:

• Research, create, and execute exceptional itineraries catering to client preferences
• Review individual needs and wants to tailor trips specifically designed to meet their requirements
• Participate in ongoing training to earn and maintain travel certification
• Attend webinars with vendors and suppliers to specialize in specific destinations
• Act as an ambassador for our brand and collaborate with team members
• Provide suggested budgets for clients and plan trips within budget constraints
• Create promotional materials for effective marketing
• Stay updated on changes within the tourism industry, including travel restrictions
• Promptly respond to all travel inquiries and effectively manage time when researching trips
• Handle issues that may arise during bookings or travel for clients
• Maintain up-to-date information within our software
• Network with tour operators for potential package offerings to clients
• Participate in Familiarization (FAM) trips when possible

Requirements:

• Must be at least 18 years old and authorized to work in the US
• Fluency in English is required
• Effective communication skills with a strong sales background as a plus
• Smartphone with internet access required; laptop recommended but not mandatory
• Personal travel experience is advantageous but not mandatory
• Previous experience in customer service or hospitality is a plus

Benefits:

• Flexible schedule to accommodate your lifestyle
• Enjoy travel perks as part of the job
• Licensed and bonded for added credibility
• Personalized website for your business
• Errors & Omissions (E&O) insurance with fraud protection
• Exciting business opportunity for career growth

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