Newcastle College Group Hiring for Student Services Advisor Job at Newcastle upon Tyne, England Full Time

The work involves delivering high quality customer service across a range of different activities including providing impartial information, advice and guidance to prospective and existing customers via the Student Services visitor centre and Reception, telephone enquiries service, email and social media.

As part of the Student Services Advisor Team, the post holder will be responsible for the administration of the College’s centralised application and enquiries system, therefore a methodical approach to work, along with excellent data entry skills, strong attention to detail and a knowledge of customer records/CRM systems is essential.

Much of the work is targeted and can be intensive and pressurised. Consequently the successful applicant will need well developed interpersonal, IT and organisational skills and be able to work under pressure, communicating well with all customers.

An enthusiastic approach to work with a ‘can do’ attitude, with the ability to work under your own initiative is essential. Flexibility is also key, as there will be some evening and weekend work required for recruitment events at the main campus and at our satellite centres.

Please note that the interview process will include a short role-play activity.