New York City Office of Technology & Innovation Hiring for Call Center Representative (CCR) at New York City Metropolitan Area Full Time

Call Center Representative (CCR) at NYC311

New York City Civil Service Exam Announcement

• Are you a customer service professional or interested in a career in customer service?
• Are you interested in excellent benefits and pension plans?
• Are you ready to make a difference working for the greatest city in the world?

If your answers are YES, you may be qualified to take this exam and be considered for employment at NYC’s 311 Call Center!

Working at NYC311 is your opportunity to make a difference in the lives of New Yorkers every day. The heart and soul of NYC311 are the people doing the talking, texting, and tweeting—our Call Center Representatives (CCRs).

There’s no better gateway to a career in public service. As a CCR, you’ll join an award-winning team of problem solvers dedicated to delivering outstanding customer service.

Each day, you will engage with New Yorkers and help them:

· Navigate City services and programs

· File Service Requests

· Connect with City Agencies

As a City employee, you’ll enjoy:

· Competitive salary

· Paid holidays, annual leave, and sick leave

· Health benefits with dental, vision, and drug coverage

· Pension and retirement savings plans

APPLY NOW! Time is running out – application deadline is May 21, 2024

For more detailed information and to apply for this exam click on this link: https://a856-exams.nyc.gov/OASysWeb/exams

The City of New York are inclusive equal opportunity employers committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.