Systems Engineer – Hybrid
Join New Era’s growing team and experience a corporate culture that promotes personal and professional development.
New Era Technology is a global IT integrator with 3,000+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
At this time we are not sponsoring any work visas.
Requirements:
The Systems Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele.?The Systems Engineer will have the ability to monitor and manage the New Era Technology clients’ environments and proactively and reactively, ensuring up time and resiliency. This will require direct customer support and interaction exhibiting outstanding customer service, as well as the ability to apply technical and troubleshooting skills towards the resolution of customer tickets. The Systems Engineer will be responsible for handling escalations, as well as taking part in the training and mentorship of less experienced technical resources within the Help Desk team.
PRIMARY DUTIES:
COMPETENCY:
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
A minimum of 5 years of experience with the following is required:
PM21
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