Network Coverage Hiring for IT Bench Technician (Danvers, MA) at Danvers, MA Full Time

Job Description

Network Coverage is looking to add smart, energetic, entry-level technicians in the Boston area to our growing team. Real-world IT experience is beneficial to your candidacy, but passion and troubleshooting acumen are pivotal.

Bench Technician

Level: Entry-Level

s To: Technical Service Managers

Basic Scope and Function:

The primary objective of the Bench Technician is to stage, configure and deploy new equipment for customers. Additionally, the bench technician will repair equipment and provide a diagnosis to the customer. Thirdly, this team member will work through assigned tasks and projects, occasionally resolving client requests via ticket, email and phone. The goals are to complete your work with accuracy and in an efficient manner to keep the delivery chain moving.

This is a hands-on position, so any candidate must be able to commute to our office in Danvers, Massachusetts.

Knowledge, Skills and Abilities (KSAs) Required:

• Problem-solving skills and an understanding of how to properly troubleshoot problems
• Strong organizational skills, ability to prioritize tasks and plan your day appropriately
• Ability to document, create, analyze and test computer systems, programs, software
• Strong communication skills, both verbal and written
• Perform in depth systems analysis on a multitude of technology devices, operating systems and software
• Ability to ask qualifying questions to produce the optimal result
• Strong familiarity with Windows desktop operating systems
• Strong familiarity with Microsoft Office suite of application
• Basic understanding of Apple devices and Mac OS
• Customer-oriented and task-driven attitude
• Reliable personal transportation for use in commuting to the NetCov offices is imperative as there is primarily where your work will be performed

Minimum Experience and Education Required:

• No prior IT experience is required
• No College Education or Certifications Required

Supervisory/Managerial Experience and Responsibility:

• No supervisory or managerial experience required
• No supervisory or managerial duties in this role

Work Environment:

Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Duties may also involve stooping, kneeling, crawling, reaching and moving of equipment in order to install or check the installations of network devices and cabling. Travel to various worksites may be required

Physical Requirements:

Sitting

Standing

Moving of self

Moving of equipment

Communicating

Visual acuity for driving and computer work

Kneeling

Crawling

Reaching

Stooping

Lifting

Pulling

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 2 years (Required)

Work Location: One location