Nestlé Hiring for VMI Customer Service Specialist at Brampton, ON Full Time

Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favorites, and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

Position Snapshot

Business areas: Nestle Canada

Job title: VMI Customer Service Specialist

Location: Brampton, ON

Grade: 13

Position Summary

We are looking for a VMI Specialist to be based at our Brampton location reporting into the Customer Facing Supply Chain Manager. The primary purpose of the VMI Specialist is to efficiently manage the customer replenishment process focused on service delivery and consistent satisfaction achievement. Through collaboration with internal and external partners, the VMI Specialist drives customer satisfaction while looking for ways to positively impact OPEX savings using Nestlé Continuous Excellence (NCE) processes. VMI Specialist effectively and efficiently manages the customer inventory, replenishment & order capture process to drive the realization of Perfect Order Cycle, optimum customer inventory levels to eliminate waste and complexity in the Order to Cash (O2C) Flow. Focus is given to influencing on-time delivery, on shelf availability, optimum customer inventory and eliminating obstacles that drive customer fines. The VMI Specialist will also investigate claims and deductions end-to-end to ensure validity and identify process improvement opportunities within the value chain.

A day in the life of VMI Customer Service Specialist

Deliver a high level of Customer Satisfaction at the lowest cost to serve

• Demonstrating improvement in service level and consequently customer satisfaction by consistently delivering high quality service meeting the customers expectations and needs
• Accurately fulfilling customer orders with attention to details and accuracy on every order
• Effectively managing replenishment using information such as sales history, forecast and stock holding within the customer store and stock availability
• Accurately measuring elements of replenishment from stock holding locations (i.e. Nestlé to Customer and Customer Distribution Center to Store)
• Demonstrating optimization of distribution costs by collaborating with Customers, Physical Logistics, Production, and Transportation

Effective Management of VMI tools to drive Best Practice

• Demonstrating effective usage of the VMI technical solution, including data maintenance and alignment with Nestlé and Customer systems
• Effectively leading operations review meetings with the 3P service provider
• Effectively managing events, promotions and new product launches with the customer through the VMI system including managing post promotional stock levels, product discontinuations and obsolete lines
• Leveraging data integrity reports to ensure proper data management and data accuracy
• Highlighting opportunities for improvement by driving internal and external KPI reporting including reason codes for failure

Process Optimization through the identification of non-added value activities within the VMI process

• Driving continuous improvement through in-depth collaboration with the Customer Facing, Customer Service and Logistics team
• Demonstrating cross functional alignment with Customer Facing & Sales teams and integration points with the customer
• Demonstrating active participation in alignment meetings with Demand Supply Planning team
• Developing Customer Insight and strong Customer relationships
• Demonstrating effective use of NCE tools, standards, and Best Practices
• Actively identifying gaps and opportunities in current processes using LEAN and FI tools

What will make you successful

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

• Two or more years of operational experience in Customer Service in a similar market environment or trade structure
• Previous experience working in other Supply Chain functions such as Physical Logistics, VMI, Sales support, or administration
• Exposure to electronic transactions / database management and analytics
• Demonstrated strong interpersonal, communication and organizational skills; Able to communicate information clearly and concisely
• Proven problem solving, and administrative skills; attention to detail
• Ability to prioritize workload effectively

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a supply chain career with the leader in Food & Beverage.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application. The closing date for applications is September 15, 2021.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.