Nestle Hiring for Customer Solutions Analyst Full Time

Position Snapshot

Customer Service Analyst

Nestlé UK &I

Location – York

Salary £22,500 – £24,000 per annum depending on experience, plus potential bonus scheme and other allowances.

12 month FTC

We have an opportunity that does require some bank holiday, weekend, and Christmas cover across the year. We are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you

Position Summary

Here at Nestlé we have a great opportunity to join the Customer Service Team as a Customer Service Analyst based in our Nestle House York Office with the opportunity to work from home part of the time.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé’s purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.

We have more than 2000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are major player within the food industry. However, at Nestlé it’s not just our big brands that matter…. it’s our people. In the UK and Ireland, across 20 sites, we employ over 8000 people.

A day in the life of a Customer Service Analyst

As a Customer Service Analyst you will effectively manage the customer request through order flow from request to invoicing. You will drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Customer Solutions flow and manage all type of customer requests by solving any issues or assigning to the correct owner. The key responsibilities will include;

• Receiving, managing, and processing customer’s orders.
• Managing queries from internal and external customers.
• Resolving any billing issues that occur.
• Analysing reasons for refusals and contact customers to propose mitigation actions for refusals. Root causing to prevent further occurrence.
• Providing guidance and help with missing documentation to support the Claims Specialist team relating to the returns and refusals acceptance / non acceptance.
• Managing relationships with key stakeholders to ensure the quality and processes are meeting the business and system requirements.

What will make you successful?

We’re looking for candidates who have experience of either customer service and/or sales ledger. If you’ve worked within sales customer administration, accounts receivable, a contact centre or direct sales, this could be the role for you but these aren’t essential. Other key skills include:

• A great team working attitude.
• C onfidence with building relationships internally and externally.
• The ability to problem solve in a fast-paced environment.
• Excellent written and oral communication skills
• Demonstrating a proactive and resilient can-do attitude.
• A passion for excellent customer service.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday, plus some bank holidays, plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 10th February 2023.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Right to work in the UK

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Nestlé sponsorship.