NEPW Logistics, Inc Hiring for Customer Service Representative at Portland, ME Full Time

NEPW Logistics, Inc. is seeking a confident and outgoing Customer Service Rep to join our team in Portland.

This is a full-time day position. Hours will be Mon – Fri, 7am – 3:30pm.

Job Summary:

The CSR will be responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information.
• Receives and enters orders, coordinates with warehouse staff to fill orders, schedules pickups.
• Enter and gather information from the warehouse management software.
• Ensures that appropriate actions are taken to resolve customers’ problems or concerns.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Performs other related duties as assigned.

Competencies:

• Customer/Client Focused
• Comfortable learning new warehouse management software
• Efficient with scheduling and coordinating skills.
• Problem Solving/Analysis
• Time Management
• Able to Multi-task
• Communicate Effectively
• Ability to be self-motivated while also working with a team.

Education and Experience:

Knowledge of shipping/receiving and the trucking industry is desirable but not required.

Job Type: Full-time

Pay: $17.00 – $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Portland, ME 04103: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person