Neon Financial Inc Hiring for Customer Service Representative (Online Chat & Phone) at Chicago, IL Full Time

Neon is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire servicing lifecycle.

Qualifications

• Bachelor’s degree required
• Experience in online chatting or talking over the phone in previous roles is a plus
• Should be skilled at typing and using Microsoft suite (word, excel)
• Strong verbal communication and problem-solving skills
• Ability to multi-task, as needed, to get the job done
• 1+ years of experience in call center/customer service or similar experience is preferred
• Attention to detail to be able to provide written communications to customers that free of spelling or grammatical errors
• Patience when handling tough cases and ability to to stay calm in an intense environment

Responsibilities

• Handle inbound and outbound customer calls to answer any service questions they may have
• Respond to customer queries in a timely and accurate way, via phone, email, text, or chat, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account-related tasks to ensure a positive customer experience
• Collect necessary information from customers to resolve any issues and follow up later to ensure their issues are resolved
• Maintain accurate, up-to-date information for customer accounts
• Gather customer feedback and share it with our Product, Engineering, and Marketing teams
• Ensure proper follow-up or escalation of account based on the call outcome
• Maintain accurate, up-to-date information for customer accounts

Benefits

• Compensation: $18 to $25 per hour [depending on your experience and skill sets].
• High growth opportunities to move up the ladder since we’re a fast growing startup.
• Job is based out of our Chicago Downtown Office — a great location with access to premium amenities such as Fitness Center, Lounge Areas, and monthly social events
• Eligible for cash bonus — $500 following 90 days of employment and $1000 following 365 days of employment
• To receive the bonus, you must be employed with Neon at the time of payment

Please complete our online application here — https://neonforlife.notion.site/Customer-Support-Specialist-77857e1156004a41bfa77697b16c491b

Job Types: Full-time, Part-time

Pay: $18.00 – $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Chicago, IL 60601: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Language:

• English (Required)

Work Location: In person