Neo Financial Hiring for Vice President, Customer Experience & Engagement at Winnipeg, MB Full Time

At Neo, we’re reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers, set on innovating the best solutions.

Neo Customer Experience & Engagement

As the Vice President, Customer Experience & Engagement you’ll be responsible for creating an environment where team members thrive by delivering a Neo experience to every customer at every interaction in our Winnipeg office.

Neo digital experience is revolutionizing the financial industry. The Customer Experience team will be an extension of the digital experience, ultimately changing what customers expect from their bank. As the Vice President, you would execute this change across all channels while working collaboratively with Leaders across the organization, to meet shared goals.

What you’ll be doing:
Develop strategies to continuously provide exceptional customer experience, aligning with growing business needs Create an environment where employees of all levels and skill can thrive and perform at a very high level. Create an environment where new employees develop skills in delivering the Neo experience and advance from simple interactions to interactions that grow loyalty and engagement Disrupt theDisruptChange the way people view customer service; driving our philosophy – we are genuinely helpful and easy to talk to, we don’t take shortcuts, we provide exceptional service, every time Be an advocate for the customer across the organization. champion and the voice of our customers Byby sharing feedback internally to drive continuous improvement of our customer experience and products Own the talent pipeline for our support operations, forecasting and working with hiring teams to bring in strong employees to provide exceptional customer experience Provide long term solutions and support to our customers by escalating bugs and product issues Learn, build and actively maintain a high level of expertise on Neo’s product and processes and use that knowledge daily to effectively resolve customer issues Work with other senior leaders to build strong brand recognition in the local market and beyond which attracts both customers and top talent.

Who we’re looking for:
10+ years experience in leading large teams (50 -100+), preferably in customer-facing roles 8+ years experience in customer-facing or customer support roles Exceptional written and verbal communication skills with acute attention to detail Very organized and capable of prioritizing tasks in a dynamic work environment Experience designing or driving continuous improvement in processes Able to excel in a team environment. Relates well to people from all backgrounds and fosters the teamwork approach Strong experience in Google Suite, MS Office and Web-based portal computer skills Experience in financial services or with financial products is an asset

What will help you succeed:
You have the capacity to balance many priorities at the same time and thrive in a fast paced continually changing environment. You have the ability to seek out top talent and create an environment where they can perform at their highest potential You have a passion to create an exceptional experience for customers at every interaction Exceptional written and verbal communication skills in English You care about people and are the first person to offer a hand to help You are energetic, resourceful, and able to react quickly and professionally in all situations You are financially literate and can simplify complex topics in a way people can easily understand You have entrepreneurial DNA – you’re excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren’t discouraged by the inevitable challenges that will arise along the way You take ownership over your work and outcomes You’re an effective communicator with strong organizational skills

About applying with us:
At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future. Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.