NCS Multistage Hiring for IT Helpdesk Technician at Calgary, AB Full Time

Since our founding in 2006, NCS Multistage has grown to be a leading provider of engineered products and support services for oil and natural gas wells around the world. We deliver products and services to exploration and production companies operating throughout North America and in the North Sea, the U.K., Argentina, China, and Russia, and our global presence is expanding. We currently have four main product lines: Fracturing Systems, Well Construction, Tracer Diagnostics, and Enhanced Oil Recovery (EOR). We also provide frac plugs and associated equipment through a joint venture called Repeat Precision LLC. For more information on NCS products and services, please visit our website at www.ncsmultistage.com

NCS believes that our employees are our most important resource. Our company succeeds by hiring the right people and empowering them to succeed in an environment that is challenging, rewarding, and fun.

What NCS Offers:
Competitive Salary

Annual Vacation

Full Benefits

Group RSP Program

Education & Training

Annual Bonus Program

Job Title – IT Helpdesk Technician

Department – Information Technology

Reports to – IT Manager

Job Summary

The IT Helpdesk Technician is primarily responsible to assist customers who are experiencing any procedural or operating difficulties with the use of IT applications, products or services. This position is responsible to ensure that an effective solution is provided to the user. The IT Helpdesk Technician requires handling confidential information in an appropriate manner, interactions must be handled with diplomacy and tact. They must be able to gauge customer’s technical ability and communicate with them in an appropriate manner.

Key areas of responsibility

Provides support for all Information Technology products and services.

Support customers; answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality.

Records required customer and problem information in company’s Help Desk Software ticketing system.

Updates tickets with appropriate journal entries of activities, closes tickets with resolution upon completion.

Determines most effective manner to resolve customer’s technical issues.

Engages in research & in-depth troubleshooting to resolve issues, consulting manager when necessary.

Experience in hardware, software, network trouble shooting, basic operation system functionality.

Verify that suggested solutions effectively resolve the users’ problems through verbal or e-mail follow-up.

Elevates complex and or high priority issues to appropriate support group.

Documents all necessary process (site maps, password lists).

Manage the set up and deployment of employee’s PCs.

Handle inventory control of IT equipment.

Works on IT related projects, as assigned by manager.

Help to promote safe work practices and higher standards of performance.

Support and uphold HS&E policies and procedures of NCS and the customer.

Align individual goals with NCS’s corporate goals, while adhering to the NCS Promise

Participate in Personal Development for Success (PDS)

Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

Bachelor’s or Diploma in Information Technology or related discipline

Minimum 7 years of information technology; required

Experience in hardware, software, network trouble shooting, basic operation system functionality

Industry related experience, preferably in oilfield technology development and oilfield services

Customer service experience; asset

Experience with Oracle Cloud ERP; asset

Proficient with Microsoft Office Suites

Organizational skills, with ability prioritize with little direction

Work with other teams, exhibit effective communication and interpersonal skills with all levels

High level of efficiency & work ethic, with attention to details

Hands – on approach to problem solving

Ability to research solutions or information regarding technical issues

Ability to handle stressful situations

Additional Information

Status: Overtime Exempt

Employment Classification: Full-time, Regular

Work Schedule: Monday – Friday, 8:00am – 5:00pm, may require after hours/weekend work

Special Equipment: Cellphone and Laptop

Travel: Required to travel between NCS locations in Alberta

Bonus Eligibility: 10%

Criminal background check required for all positions

Safety sensitive positions will require additional pre-employment testing