Navia Benefits Solutions Hiring for Customer Service Representative at Remote Full Time

**PREFERENCE GIVEN TO THOSE CANDIDATES RESIDING IN THE FOLLOWING STATES: AZ, CA ,CO, FL, GA, HI, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA**

Position Summary

The successful COBRA Customer Service Rep will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service COBRA and Direct Bill participants by educating, problem solving and advocating for the participant. COBRA Customer Service Reps take an active role in meeting our company defined SLAs.

Essential Functions

· Support customer questions through phone, email and other forms of service delivery

· Processing of account changes such as election forms, enrollment forms, plan changes, etc.

· Follow best practices for: HIPAA, asking questions to accurately troubleshoot and assist our participants, utilizing provided resources to properly solve problems, and setting expectations with participants.

· Educate participants about their COBRA and Direct Bill benefits

· Interact with carriers on behalf of participants

· Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze

· Execute a high level of service delivery in interactions both external and internal

· Assisting participants with questions regarding the migration from WEX to COMPASS.

· Utilize the escalation chain to ensure any problems related to migration are called out IMMEDIATELY to ensure timely resolutions.

Requirements

· 1 year of customer service experience.

o COBRA preferred but not required

· Must have excellent follow through and organizational skills

· Must have a great phone personality and genuinely enjoy helping people

· Must be able to multi-task (working on administrative tasks in between phone calls)

· Able to communicate undesirable outcomes tactfully

· Strong oral and written communication skills

· High attention to detail

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• In-person
• Remote

Work Location: Remote