Natural Resources Wales Hiring for Finance Assistant x 4 Job at Wales Full Time

Job Purpose:

To support the delivery of an efficient payments and income related financial transactional service which is key in enabling the day to day business and effective running of NRW.

Job Summary

Job Title

Finance Assistant x 4

Post Number

201951, 202678, 202746, 202753

Grade

3, £23,926 rising to £26,677 over three years.

Location

Flexible

Directorate

Finance and Corporate Services

Team

Transactional Finance Services

Reports to

Transactional Finance Services Team Leader

Direct Reports

None

Welsh Language requirements

Essential Level 1, able to pronounce Welsh and use basic phrases
Please note if you do not meet the Welsh language requirements Level 1 i.e. ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Contract type

Permanent

Work pattern

Full Time

Application information

Application closing date

10 April 2022

Interview to take place on and where

Via Microsoft teams, date to be confirmed

To apply send your completed* application form* to

[email protected]

If you have any queries, contact

Rhiannon Hardman
[email protected]
or
Lynda O’Shea
Lynda.O’[email protected]

Job Context
The post holders will play a key role in supporting the Transactional Finance Services Team. The post is a multi-functional role and covers a range of activities associated with the billing, debt recovery of income streams and the processing and payment of Supplier invoices.
The duties will include recording, analysing and reconciling income and receipts, maintaining appropriate accounting records to demonstrate integrity and propriety. You will process a high volume of invoices ensuring they are progressed in a timely and accurate way to meet our payment deadlines. You will be dealing with customer/supplier queries leading to early recovery of debt and prompt payment of invoices.
There is a strong focus within the team on providing excellent customer service to both internal/external customers and suppliers.
Other information relevant to the job:
You may be required to attend other offices or work from home.
Applying for this post
The following competencies will be used to assess the quality of applications both at sift and interview. Please read the whole of the Role Description to ascertain at what level this information needs to be presented.

• Essential Knowledge and Skills
• Evaluation of Information
• Decision Making Autonomy
• Impact
• Communications and Relationships with Others

Before applying for this role please read the candidate guidance
Competencies

Essential Knowledge and Skills

• Work experience from previous NRW roles or other organisations, preferably within an administrative environment.
• Good verbal communication skills with the ability to interact and work with a range of individuals and organisations, including in a face to face environment. Organising and coordinating skills are important as is the need to be flexible, adaptable and resilient.
• Demonstrate good literacy, numeracy and IT skills with ability to work unsupervised and manage own workload, although guidance and support will be provided when necessary and appropriate.
• Understanding of the work, function and impact NRW has internally and externally. Demonstrate aptitude for further learning and development of knowledge and skills.

Evaluation of Information

• Deal with normal day to day documentation, emails, correspondence, invoices, schedules, etc. recording events or seeking/giving information.
• Information may be gathered from more than one source but will generally be fairly straightforward without the need for any detailed research. It may be technical/specialist which will require the application of the knowledge and skills of the post holder, but not require any more detailed analysis or assessment.

Decision Making and Autonomy Requirements

• Work will generally be guided by expected results, but the post holder may be able to decide how best to achieve these, within defined parameters.
• Guidance may be provided but there will likely be a need for some degree of judgment or creativity.
• Occasional need to resolve problems and make decisions. The range of solutions may be varied, requiring some degree of investigation and analysis before coming to a conclusion, although typically there will be a limited range of options.
• The post holder will need to be adaptable and flexible, able to manage workflow and demonstrate a high degree of self-organisation.

Impact

• The impact of work undertaken will be primarily on the own area of work or within the immediate team or function. Given the nature of the role the impact of actions will also be on customers and external parties.
• The impact of any decisions or activity undertaken will generally be known immediately and therefore any further action or changes required can be addressed fairly quickly.

Communication and Relationships with Others

• High degree of interaction with others on a daily basis which may be face to face or via telephone. Good communication skills, the ability to quickly identify what the issue or query is and to succinctly provide the appropriate answer or information.
• Occasional interaction with individuals who are angry or upset requiring the need for tact, patience and to remain calm to resolve the problem.
• Good customer service provided to external and internal colleagues as well as third parties.

Role Description

Job Purpose:

To support the delivery of an efficient payments and income related financial transactional service which is key in enabling the day to day business and effective running of NRW.

Key Job Accountabilities:

Provide excellent customer service and foster a culture of continuous improvement in delivering:

• BACS/Cheques/Direct Debits
• Sales to Cash
• Billing Systems
• Credit Control, Legal Debt Recovery
• Wales Purchasing Card
• Statutory returns
• Customer & Supplier support
• Query resolution & escalation
• Project Implementation support & testing
• Provision of statistical and financial information
• Other transactional services for NRW’s customers and suppliers.

Key Job Qualifications or Knowledge:

Experience of working within a shared service centre environment to include:

• Good understanding of using a Finance system and other software/applications to meet the requirements of your area of responsibility.

• Good organisational skills.

• Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.

• Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines.

• Strong IT and accurate data entry skills.

• Experience of implementing change or process improvement would also be advantageous.

Natural Resources Wales_ embraces *_diversity and promotes equal opportunity.*_ We recruit by merit on the basis of fair and open competition. We welcome and encourage applications from groups currently underrepresented including women, black and ethnic minority groups and people with a disability and we have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria._
We are an employer of choice because we put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

Job Types: Full-time, Permanent