National University Hiring for Academic Advisor I at California Full Time

Position Summary:
Under general supervision, the Academic Advisor I, provides academic advisement and student service support throughout the student’s lifecycle. As the student’s liaison to the University, the Academic Advisor I, educates students about policies, procedures and requirements at the University to ensure students clearly understand them and have the support needed to succeed. The Academic Advisor I, focuses on cultivating student development and empowering students to persist through individualized engagement and course planning. An Academic Advisor I, employs strong analytical skills to assess and evaluate student needs and provides holistic approaches to advising leveraging multiple support resources and referral mechanisms.

Essential Functions:
Maintains an active student caseload

Duties/Responsibilities:
Systematically contact newly enrolled students to establish rapport and maintain communication and support expectations.

Assist students with class scheduling (adds, drops, and withdrawals) and provide guidance with enrollment related issues (pre-requisites, holds, status, etc.).

Participate in daily retention activities working in coordination with the Academic Counselor and Director implementing different strategies to improve retention.

Discuss basic career advising and goal setting (i.e., career paths, appropriate majors, etc.)

Provide proactive engagement through student success campaigns to targeted student populations to support progression, leveraging data-driven and holistic interventions.

Communicate with students in a culturally inclusive and competent manner

Support current student communication queues across all channels including telephony, chat, SMS and email providing students with institutional resources and information

Facilitate appropriate referrals to other departments and campus resources including but not limited to student finance, career services, tutoring and other academic departments.

Thoroughly document all student engagement and communications within CRM

Escalate or de-escalate complex student issues and questions

Make informed decisions and apply sound judgment to independently support assigned student caseload

Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.

Must understand and follow five9 recording procedures and disclosures when operating in the call system.

Supervisory Responsibilities: N/A

Requirements:
Education & Experience

Bachelor’s degree in Business Administration or related field required; and, 1-2 years’ experience in admissions, counseling, student services or customer service-related field; or, equivalent combination of education and experience.

Enterprise Resource Planning software such as Customer Relationship Management (CRM) or Student Information System (SIS) experience, highly desirable.

Technical / Functional Skills:
Strong customer service skills and a desire to work in this capacity.

Flexible and dependable team player.

Knowledge of and willingness to learn and work with technology; specifically, word processing environments, internet navigation, database management, SMS, Live Chat, and e-mail correspondence.

Knowledge of the National University and its programs.

Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).

Telephony software use and dexterity.

Math skills.

Competencies:
Excellent communication and public speaking.

Coachable and adaptable to change.

Ability to work independently.

Ability to prioritize work.

Ability to work in a fast-paced environment.

Environment:
Hours of operation are Monday – Thursday 7:00 am to 8:00 pm; Friday 7:00 am to 6:00 pm; and Saturday – Sunday 8:00 am to 5:00 pm. Advisors will work a five-day weekly work schedule while rotating weekend coverage. Advisors will be required to work at minimum 3 or more weekend shifts per month, as well as certain holidays that National University identifies as prudent to be open to provide student support.

Travel: Ability to travel to NU sponsored events, as needed

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.