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National Library of Australia Hiring for Service Desk Job at Canberra Full Time

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EL1 – Assistant Director, Service Desk

  • Opportunity to work at one of Australia’s leading cultural institutions
  • EL1 – $101,529 – 120,707

The National Library of Australia’s Technology Operations Section is seeking a high performing individual to lead the Service Desk team. The Assistant Director, Service Desk (Executive Level 1) is a leadership position within the section and works with a considerable degree of independence, under broad direction from the Director.

To be the right contender for this role, you need to be an experienced, seasoned and suitably qualified Information Technology Professional.

The role is interesting, varied, where no two days are the same and includes:

  • Having a Customer focus.
  • Leading the Digital Support team in day-to-day activities.
  • Managing and improving Service Desk processes.
  • Providing expert analysis and advice across a broad range of technical activities.
  • Resolving complex Service Desk enquiries.
  • Applying knowledge of IT infrastructure including desktop hardware, operating systems (Windows/Linux/Unix), telephony, IT Security and application software.
  • Overseeing end user computing for staff, training rooms and public Reading Rooms.
  • Managing key projects using appropriate Project Management techniques or approaches.
  • Undertaking procurement activities.
  • Ensuring that IT Security and Change Management Policies are followed.
  • Keeping abreast of new and emerging IT security issues and IT trends.
  • Developing, managing and maintaining a range of internal and external stakeholder relationships.

Job Overview

  • ID: 204539
  • Date Posted:
  • Location: ,
  • Job Title: National Library of Australia Hiring for Service Desk Job at Canberra