National Grid Hiring for Back Office Customer Service Rep at Syracuse, NY Full Time

About the position

Job Responsibilities

• Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email)
• Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee s
• Basic account updates, field orders and outbound calls based on account parameters
• Perform out outbound Commercial & Industrial collections calls on accounts with balances <$5,000 (excluding high risk or managed accounts) and outside collection agency work
• Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments
• Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition
• Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments)
• Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities
• Communicate with external customers, business partners, vendors and other employees

Qualifications

• Excellent communication skills with external customers, vendors and other employees
• Advanced use of computer software (Email, MS Office Suite) and office technologies
• Solid math skills
• Ability to investigate, review and reconcile financial transactions.
• Ability to create and update excel or system files/s

• High School Diploma or equivalent required (Associate’s Degree preferred).
• 1-3 years of Customer Service or Financial Business Experience in an office setting is preferred.
• Demonstrated experience of common business applications such as Microsoft Office (MS Word, MS Excel, MS Outlook).
• Must possess excellent interpersonal verbal and written communication skills.
• Satisfactory completion of validated skills testing, as determined by the Company.