National Braille Press Hiring for Customer Relations Manager-Education at Boston, MA Full Time

TITLE: Customer Relations Manager – Education

TYPE: Full-time, Hourly plus Incentives

REPORTS TO: VP of Production

SCOPE. The Customer Relations Manager for Education is a dedicated team player working directly with our clients as a representative of National Braille Press as well as collaborating with key members of our Production staff. The Customer Relations Manager is responsible for obtaining necessary information from the client and communicating it properly to Production to ensure jobs are created per our client’s expectations. The Customer Relations Manager’s role is to secure repeat business, expand our client base, and facilitate overall client satisfaction.

RESPONSIBILITIES.

Customer Service, and Coordination:

• Function as a main point of client contact with Textbooks and specified Test contracts throughout the entirety of the job process.
• Together with the Production Coordinator, help educate and guide clients on our capabilities for specific jobs, including stock options, binding options, etc.
• Together with the Production Coordinator, direct jobs requiring braille page estimates for quoting to Production and log the status in applicable spreadsheets.
• Communicate with Production on necessary information to complete jobs of the highest quality within a reasonable timeline.

• Log pricing into our ERP – Visual.
• Maintain the Textbook website catalog, rectifying any errors listed on the web or within the Textbook Maintenance tab in Visual.
• Conduct regular phone calls clients. Ability to travel to conferences on occasion, and some overnight is required.

• Assist with estimating and quoting.

Administrative duties:

• Work with clients on securing Purchase Orders to jobs.
• Communicating clearly with the Production team when client payment has been received for entering into the Visual Enterprise database
• Acting as a liaison with Accounts Payable for any required paperwork, forms, Vendor Portals, to process quoted jobs and obtain Purchase Orders
• Maintaining Vendor Portal log-in/password information on the Sales server

• Maintain spreadsheets on NBP’s server, including logging bids, job inquiries, etc.

Visual ERP Data Entry:

• Enter new client information into Visual.
• Create work orders including specifications for jobs.
• Upload and download files between clients and production staff via secure file transfer protocol (SFTP).and keeping client passwords on NBP’s server..
• Revise client changes in specifications in Work Orders and notifying Production of such updates.
• Schedule kickstart meetings, status meetings and debrief meetings with test client during each administration.

• Field incoming sales inquiries via phone call, email, and faxes.

Job Type: Full-time

Pay: $42,000.00 – $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

Education:

Work Location: One location