NakedWinescom Hiring for Seasonal Customer Happiness Team Member at Napa, CA Full Time

***Seasonal Agents are hired to assist us through our busy season, September 2023- February 2024 with the possibility of being offered Full-Time at the end of the seasonal assignment. Must live in CA or CO for payroll tax purposes (position is remote anywhere within these 2 states)

Are you one of those people who always go out of their way to help those around you? Do you cringe when you see someone providing poor customer service? If so, then you might be a perfect candidate for the NakedWines.com Customer Happiness Team.

Our purpose:
Naked Wines is revolutionizing the way we enjoy wine by connecting everyday wine drinkers with the world’s best winemakers.

Funding winemakers upfront gives us a chance to support independent producers without the stressors or costs of the three-tier system – and allows us to offer customers site-exclusive wines for a best-in-the-business price point, which unlocks a huge target market.

We are the largest direct-to-consumer online wine business in the USA, shipping over 1 million cases a year with plenty of growth, and have ambitious growth plans ahead.

Our global team is entrepreneurial by nature, obsessive about customer experience, and performance-driven, which makes this a place where you will be inspired to grow personally as well as professionally.

Your purpose:
We’re looking for a customer happiness agent who can listen intently to our customers and give them the best customer service possible. Answering their questions, finding lifetime fixes for their problems, and adding value for them throughout the conversation – surprising and delighting them!

To nail your job you will:

• Keep up with a fast-paced contact center
• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Be reliable and consistently show up for your shift on time and give it your all
• Love being on the phone and computer most of the day

We’ll love you because you:

• Have exceptional verbal and written communication skills
• Naturally, go out of your way to help others
• Feel good about yourself when you can turn someone’s day around
• Are open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Have experience in a call center-like environment
• Already love wine or are interested in learning more about it
• Are smart but humble

Requirements:

• Must be 21 years of age or older
• Must be able to take phone calls from customers while working remotely
• Previous customer service experience, preferably from a call center-like environment
• Must be eligible on your own to work in the US to qualify. An employer-sponsored work visa is not currently available for this role
• Must be able to work either a Tuesday-Saturday shift or Sunday-Thursday- 8-5 PST on weekends and 9-6 PST on weekdays
• Must live in CA or CO for payroll tax purposes (position is remote anywhere within these 2 states)
• Must be able to work either Mon- Fri 9:00 am-6:00 pm PST or Tues-Sat 9:00 am-6:00 pm on weekdays; 8-5 on Sat PST

Compensation and Benefits:

• Compensation: $18.00/hour
• Fully remote position, we provide all the equipment
• Health, Dental, and Vision Insurance – 90% employee coverage, 60% dependent coverage. Eligible Day 1.
• 48 hours of sick time
• Wine allowance – $50 a month towards your Nakedwines.com account
• Gym contribution – Up to $25 a month towards a gym membership
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends!

Are you who we’ve been looking for?

If you are 21 years of age or older, hardworking, and organized, with exceptional written and verbal communication skills, and the willingness to go above and beyond the call of duty, then you would be a perfect fit for our Customer Happiness Team. Interest in expanding your personal wine knowledge is a must, but no wine industry experience is required. If you think you are that particular person we are looking for, please get in touch with us! Those who do not feel that they could meet these minimum qualifications need not apply.

Nakedwines.com is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.