NAC Hiring for Service Coordinator I (Full-Time & Part-Time Burlingame) Remote Work Option at Burlingame, CA Full Time

Service Coordinator I – Operations – Burlingame, CA

(Full-Time Swing Shift 1:30 pm – 10:00 pm or Part-Time)

The National Automobile Club is currently seeking a Service Coordinator I who will to Call Center Manager. This position is working remote, our office is located in Burlingame, CA, California. The Service Coordinator I has responsibility for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.

About the National Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.

Full time benefits include:

– Health care benefits

– Paid Time Off

– 401(k) Plan w/matching

Principal duties and responsibilities include:

– Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance

– Communicate and document with Supervisors all complaints or concerns made by customers

– Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift

– Communicate immediately with Supervisors if any problems with equipment, hardware or software

– Assign appropriate vendor to perform service

– Clearing Calls

– 95% “on” available to take basic calls

– Other projects as assigned

Qualifications:

– Excellent verbal/written/ communication, and listening skills with a customer focus

– Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)

– Requires minimal supervision

– Sense of Urgency

– Organizational skills

– Teamwork mindset – you take ownership of your work and team success

– Adhere to quality standards and service level agreements

– Map reading skills

– Full-time or Part-Time, with flexible hours

– High School or GED and one year of work experience preferably in customer service/call center environment

Be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!

Work Remotely

• Yes

Job Types: Full-time, Part-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person