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Accounting / Finance / Accounting / Finance

MYOB Hiring for PayGlobal – Support Analyst Job at Melbourne Full Time

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We are MYOB
Hi! And thanks for stopping by!
MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better! This is MYOB.

The opportunity
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the MYOB PayGlobal support team and provide timely, efficient, and accurate support for our customers and internal colleagues.

The role
Support our MYOB PayGlobal customers via the phone & email, so they can pay their employees and manage all aspects of their Workforce Management. We will provide training, mentoring and assistance to support you to do this. Some of the key parts of the role are:
  • Provide high quality, responsive technical and application support for MYOB PayGlobal customers across Australia and New Zealand, across their different products and modules.
  • Work closely with internal partners such as Account Managers, Development Teams, Product Managers, Professional Services and other Enterprise Solutions team members.
  • Support customers Workforce Management and Payroll business requirements ensuring our client expectations are exceeded

What we like to see in you
  • Experience in troubleshooting applications and workflows.
  • Experience / Knowledge of payroll products and legislation, ideally MYOB PayGlobal.
  • Experience / Knowledge of Workforce Management practises.
  • Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
  • A collaborative mindset and ability to work with colleagues remotely.
  • Highly customer focused.
  • Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
  • Strong communication skills in both written and verbal format.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
  • Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
  • Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
  • Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
  • A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
  • Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
  • Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.
#LI-Hybrid

Job Overview

  • ID: 246731
  • Date Posted:
  • Location: ,
  • Job Title: MYOB Hiring for PayGlobal – Support Analyst Job at Melbourne