As HR Administrator you will be responsible for:
Maintaining the HR systems and databases, ensuring compliance with GDPR and providing accurate reporting
Creating and maintaining colleague files and leaver data, ensuring they are stored in line with the retention policy
Issuing approved contracts of employment with accompanying starter packs, training links etc and tracking receipt
Accurately updating HR systems for standard employee life cycle administration, meeting all payroll deadlines
Preparing weekly/monthly payroll data to be submitted by the required deadline
Completing self-checking/peer checking and ensuring standards are met in accordance with QA Framework
Ensuring all incoming calls are managed in line with quality standards and SLAs
Resolving Tier 1 HR/Colleague/Retailer requests at first point of contact through case management system Remedy
Escalating Tier 2 queries, complaints or system related issues in a timely manner
Processing all statutory entitlement forms and reference requests within agreed SLA
Compiling standard reports such as Contract End Dates, Probation, Annual Leave, Headcount, KPI data and maintaining Organisational Charts and generating other reports from various HR Systems when required
Maintaining T&A system tasks including year end and clocking reports
Supporting colleagues with relevant access to self-service systems and troubleshooting/navigation as required
Maintaining repository of approved HR/ER/IR letter templates with correct branding and version control
Publishing policies and training catalogue on the intranet system and issuing relevant communications as required
Onboarding and offboarding colleagues from HR Systems and Reward Programmes​ such as pensions, healthcare
Administering ongoing colleague reward programme preferences ​e.g. savings schemes, cycle to work
Delivering communications on behalf of relevant HR Centres of Expertise
Providing regular communication and feedback to manager to enable continuous improvement
Ensuring mandatory training records are kept up to date
Maintaining an awareness of yearly tasks such as national minimum wage/pay increase anniversaries
Supporting other administration duties and/or project work as required
The successful candidate will have/be:
2+ years recent administration experience within a HR / Payroll Function in a fast-paced environment, delivering high quality service and results
Experience working with HR Information systems
Working knowledge of Microsoft Office Applications
Ability to uphold confidentiality at all times, frequently dealing with highly sensitive information
Strong attention to detail
Excellent interpersonal and communication skills and an ability to build and sustain effective working relationships at all levels
Good problem-solving skills
Customer centric
Ability to work on own initiative
Excellent organisation skills with an ability to manage a busy workload in a fast-paced environment and prioritise
Third level qualification or equivalent
Desirable
Experience in FMCG industry
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