MUSC College of Health Professions Hiring for Patient Placement Representative- Telehealth (Hybrid) at Charleston, SC Full Time

Under the limited direction of the clinical Manager of Acute Services, directly supports scheduled and unscheduled consults across the state, assist’s with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care.

Under direct supervision, the patient access representative – Telehealth s to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004189 SYS – SCTA

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Under the limited direction of the clinical Manager of Acute Services, directly supports scheduled and unscheduled consults across the state, assist’s with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care.

Under direct supervision, the patient access representative – Telehealth s to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Additional Job Description

A high school diploma or equivalent (GED) and three years directly related customer service work experience; or an associate’s degree and two years directly related customer service work experience; or a bachelor’s degree and one year directly related customer service work experience required. Related customer service work experience in a medical office or hospital environment preferred. Typing speed of 25cwpm and computer experience required. A certified typing test must be presented at time of interview. Position may require the ability to work weekends and staggered shifts. Patient Access Certification preferred. This position follows the Center for Telehealth’s remote work model with occasional in-person requirements. Functions within the Center for Telehealth’s Hospital Based Services Operations team. Experience needed with registering patients, insurance knowledge and customer service preferred. Willingness to learn new telehealth platforms for registering patients for telemedicine consultations.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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