MTD Products Ltd. Hiring for Customer Service Representative at Kitchener, ON Full Time

MTD is a global company known for innovation and award-winning lawn mowers, snow blowers and other equipment for both residential and professional markets.

At MTD Products, we do more than just design, manufacture, market and sell outdoor power equipment. We are an industry leader driven by a greater purpose to inspire people to care for and enjoy the outdoors. As employees, we foster collaboration and teamwork, drive for results, champion change, and motivate others to high performance. We value stewardship, passion, respect, integrity, and gratitude. At MTD Canada, we are driven by our Canadian Advantage, which highlights the direct connection between our employees and the impact they have on the company’s success.

Every day, we work to build upon the strong corporate culture that makes MTD a great place to build a career.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Agents will answer all or a subset of customer inquiries either by phone, fax, electronic media or email regarding trouble with assembly, use or operation of our products, parts orders and pricing, product and service availability, product features, order shipping status or delivery issues. Enters and maintains parts orders in our business system.
• Document calls as required into our call centre case system to ensure the reason for the call and subsequent follow-up is available for other agents to reference and to support the collection of team metrics
• Perform part look-ups and provides the correct part numbers using technical diagrams, cross references and engineering specifications.
• Diagnose consumer issues and provides the part number or simple corrective action to repair consumer products, sending consumers to our authorized service dealers when appropriate for warranty or other repairs.
• Document requests for returns and credits by phone, fax, electronic media or email for the order support team to process.
• Take credit card payment for consumer and retailer phone orders using PCI compliant standard work when necessary.

This is a great opportunity for any students that are looking to work full-time throughout the summer.

MTD Products welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Fixed term contract
Contract length: 5 months

Additional pay:

• Overtime pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• customer service: 1 year (preferred)
• Salesforce: 1 year (preferred)

Expected start date: 2022-04-11