MSi Corp Hiring for Remote – Bell Smart Home – Customer Service Agent at Ottawa, ON Full Time

Remote – Bilingual Bell Smart Home Customer Representative

· Work From Home Day 1!

· Location: Ottawa, Ontario

· Employment Type: Full-Time

· Compensation: $18/hour

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with one of Ottawa’s fastest growing companies from the comfort and safety of your own home?

If so, we are looking for enthusiastic and energetic individuals who thrive in a fast-paced call centre environment. We want individuals with drive and ambition; people who want a career, not just a job.

Our operations are expanding and we need to add more motivated bilingual Customer Service Representatives to our team! As a bilingual Customer Service Representative, you will assist customers and colleagues of Canada’s largest telecommunications company regarding home alarm products and services.

Here’s what your day will look like:

· Respond to inquiries from customers and/or field technicians

· Data entry, for tracking purposes of information for caller interactions

· Follow up with customers through client call-backs

· Assess caller needs and promote products through benefits and features

· Continuous training on Bell Smart Home products

· Need to meet monthly targets and metrics

Here’s what you need to join the team:

· Bilingualism (French/English)

· High school diploma

· 1-2 years of contact center, customer service, or office work experience

· Excellent learning, problem-solving and decision-making skills

· Great oral and written communication skills, and good interpersonal communication skill

· Adaptability in a dynamic and fast paced environment

· Proficiency in computer use for data entry, and ability to multitask

· Flexibility to work days, evenings, and some weekends

· Proficiency in Microsoft teams, word, excel etc.

What we offer:

· Competitive base salary of $18/hour

· Paid training

– Remote position, work from home

· Group medical, dental and life insurance benefits plan (eligibility after six months of service)

* Requirement – must be Bilingual English/French and reside in Ottawa/Gatineau area *

Moerae Solutions Incorporated (MSI) values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. MSi welcomes and encourages people with disabilities and is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that maintains dignity and independence. Accommodations are available upon request for candidates taking part in all aspects of the recruitment/selection process as a result of disability

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available for full time work (37.5 hours/week)?
• Are you currently enrolled in, or planning to enroll in school in the next 12 months?
• Are you currently in the Ottawa area and able able to commute to 360 Lisgar st, Ottawa ON for 1 day of onboarding (day 1 of training)?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

Language:

• English and French Fluently (required)

Expected start date: 2022-08-22