Mr. Rooter Plumbing of Kamloops Hiring for Customer Service Representative at Kamloops, BC Full Time

Customer Service Representative needed for plumbing office. No plumbing experience required, but is certainly an asset.

This office can be fast paced and requires EXTENSIVE multi-tasking skills. Personal organization is a must.

Tuesday-Saturday 10:00am-6:30pm (Training will be Monday-Friday 7:30am-4pm)

Position Purpose –

Primary objective is to build and grow customer relationships with new and existing clients. Market to existing and new client base. Follow up with existing customers’ estimates and services.

You will also receive calls from the public who are inquiring about Mr. Rooter’s services. Using scripts, gather information, assess customer problems and book an appointment for the service technician to visit the premises. Operate telephone systems equipment to relay incoming, outgoing, and interoffice calls according to company policies and procedures. Supply information to callers, record and deliver messages.

Answer inquiries and obtain information from prospective customers. Provide minimal information regarding services provided and direct calls to appropriate employees within organization. Enter data in computer and send to dispatch.

Perform varied and diverse duties requiring limited knowledge of office management systems and procedures. Clerical duties assigned in accordance with the office procedures and include a combination of answering telephones, record keeping, typing or word processing of estimates, office machine operation, and filing.

Make follow up calls to customers after service has been rendered to assess satisfaction. Follow up on outstanding quotations in order to close sales.

Schedule and dispatch workers, work crews, equipment, or service vehicles for normal installation, service, or emergency repairs rendered outside the place of business. Duties include using radio, telephone, pager and computer to transmit assignments and compiling statistics and reports on work progress.

Dispatches crew to work sites, keeps track of who is clear, enters information in computer, maintains logs of paying calls, reconciles billing data, track location of service technicians via GPS, and notify customers when call is scheduled.

Essential Functions, Duties and responsibilities –

Duties include, but not excluded to:

• Follow up on estimates via phone
• Call maintenance plans and book services via phone
• Keeping in touch with previous clients with phone and marketing campaigns
• Building new relationships with new and potential client
• Creating content and Enewsletters and other marketing material.
• Answering phone calls
• Booking service appointments
• Communication with technicians and customers
• Customer service
• Perform office admin duties
• Provide reports on follow ups to management
• Day to day requirements for business operations

Skills and Certifications Required:

• Valid Class 5 or 7 driver’s license, or better
• Fluent computer skills in basic programs and ability to learn new software quickly
• Customer service skills
• Positive phone etiquette and demeanor
• Confidence in sales calls
• Ability to multi-task

Reference ID: CSR2022MRR

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No