Mr LongArm, Inc Hiring for Customer Service Representative at Greenwood, MO Full Time

EDUCATIONAL / EXPERIENCE REQUIREMENTS

• Preferred with one-year experience in Customer Service.
• High school graduate or equivalent.
• Must have excellent customer service skills
• Able to communicate clearly, projecting a friendly and helpful image over the telephone and via email
• Proficient in 10-key.
• Experienced in Microsoft Office
• Multi-tasked
• Possess exceptional organizational skills.
• Works well in both independent and team settings.
• Excellent telephone skills needed.

ESSENTIAL JOB FUNCTIONS:

• Provides prompt customer service via telephone, letter, fax, e-mail and order entry
• Enters purchase orders using data transmission methods
• Maintains customer and rep files.
• EDI backup
• Audits customer accounts
• Processes credit memos. Issues Return Goods Authorizations.
• Receives and processes defective part requests.
• Sends out replacement parts.
• Provides follow-up on orders.
• Coordinates with all other departments to ensure prompt processing, accurate handling and timely delivery of all orders, requests and complaints.
• May be assigned other duties as required by supervisor
• Required to work mandatory overtime.

NON-ESSENTIAL JOB FUNCTIONS

• Shred papers, make copies, send fax
• Typing

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Aflac Supplemental Coverages (Accident, Short Term Disability, Cancer, Hospital, etc.)
• 401K
• Seven (7) Paid Holidays
• Paid Vacation
• Paid Personal Time Off
• Paid Bereavement
• Paid served Jury Duty

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Follows CDC guidelines

Application Question(s):

• Do you have any experience working on a manufacturing environment/facility?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person