Mosquito Joe Hiring for Office Assistant – Sales/Customer Service at Lexington, SC, US Full Time

We get it. You have options when it comes to finding a new career. If you join our team, you become part of our family a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone.

No pest-control experience is needed. We’ll train you so you can help make outside fun again for our customers!

This is a full-time, year-round position. We are not a seasonal business.

We’re not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, and fleas no crawl spaces, no attics, and no scary sheds to deal with.

This truly is one of the best customer service jobs on the planet and if you’re ready to be the first point of contact for customers looking to regain control of their outdoors then you have come to the right place.

Your Mission if You Choose to Accept It – Responsibilities as a Customer Service Representative

First Point of Contact Yep, you are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun.

Handle customer calls / correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis.

Doing It with Style As the first point of contact for the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process.

In addition, you go above and beyond to deliver an unforgettable customer service experience.

Communicating with the Local Office and Field Technicians Communicates with branch personnel to resolve service and scheduling issues.

Close communication with the field technicians to making sure they have the right supplies to service customers.

Brand Ambassador – Manage brand reputation through direct dealings with customers either by phone or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

This Customer Support Job is For You If

• You enjoy helping people. You’re enthusiastic and love talking on the phone.
• You value being part of a Team that is like family and are ready to use your excellent communication skills when you have the opportunity.
• You are good at multi-tasking and bouncing back and forth between projects.
• You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.
• You enjoy interacting with customers and providing great service
• You have strong communication skills to be able to clearly explaining solutions
• You thrive in a face paced, high-volume environment

To Succeed in this Role as a Customer Service Representative

• Always bring your A-game. You’ll be our customers’ first point of contact and responsible for delivering a best-in-class customer support experience.
• Subject Matter Expert. You’ll learn the proper guidelines for handling customer calls and identifying needs of customers and suggest services and / or products that are specific to the customer needs in order to generate revenue.
• Take care of our people! Follow our systems and processes to ensure the customers and technicians are given the best possible experience from start to finish.

Job Requirements and Responsibilities :

There are a few minimum requirements for our Customer Service Representative..

• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications including having experience with Microsoft Office products
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently
• Prior customer service / call center experience is highly desired, but not required

Benefits & Pay

This is a full-time, salaried position starting at $31,200. Hours vary based on the time of year.

What we have to offer :

• Insurance – Health, dental, vision, and life insurance options offered.
• 401k – We also match a portion of the 401k on
• Paid Time Off – Enjoy several paid holidays off, extra paid time off during the Christmas holiday, and earn PTO
• Employee Discounts – Free mosquito control for all employees and significant discounts on other services.
• Fun Work Environment – We are committed to making outside fun again. If you like to work hard and play hard, this is the place for you.

We’re looking to hire those who share our passion for providing exceptional customer service. If that’s you, apply today to join the Mosquito Joe family.

If you meet the customer service requirements for the position, our system will schedule you for an interview immediately.