Morgan Pro Service, LLC Hiring for Customer Service Representative – Service Dispatcher at Houston, TX Full Time

Customer Service Representative- Service Dispatcher

Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine?

Are you a hard-working, dedicated, and knowledgeable person that’s ready to join an amazing team and grow within a company?

Yes, you say?! Excellent! Then let me tell you about our company, Morgan Pro Services, and what we’re looking for…

Aside from our exceptional 5-star service commitment, one of the biggest elements that make Morgan Pro stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representative / service dispatchers to help us achieve profitable revenue.

If you are a motivated people person and are obsessed with delivering superior service, then keep reading!

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

What We Offer

• Pay: $17.30 – $23.00/hourly
• Schedule: Monday – Friday 8am – 5pm with some afterhours on-call phone call required.
• Office Location – 5200 Mitchelldale Street, Houston, Tx
• Benefits: Unlimited Paid Time Off, 10 Paid Holidays, Short- and Long-Term Disability, Life Insurance
• Stability: Family Centered Faith Based company since 2012.
• Engaged: Positive, team-focused work environment with great employee engagement
• Fun & Focused! We work hard and play hard – we’re a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Core Values:
  • Communication
  • Excellence
  • Honesty
  • Reliability
  • Respect
  • Safety
  • Service
  • Teamwork

Our Ideal Candidate Will Have

• 2+ years’ experience in customer service.
• Proven track record of being a phone EXPERT.
• Strong Communication and People Skills
• Expert ability at converting incoming customer calls into booked service appointments.
• Ability to offer membership-based services.
• Expert ability to respond to customer requests and resolving issues while promoting the brand.
• Proficiency in Microsoft Office & Web-Based Software Navigation
• The ability to maintain real-time communication with dispatch and your manager.
• Efficiency – handling high volume calls while being polite and concise. The ability to deliver favorable customer service experience.
• Ability to manage daily workload without the need for constant supervision.
• An out of the box problem solver!
• Extreme attention to detail (they will have at least read this entire job posting!)

If you feel like this is the career path for you, then click APPLY today!