Morgan International is Looking for Program Specialist Full Time

Program Specialist

Role Summary:
The Program Specialist’s main role is to serve as a point of contact for candidates by assisting them in selecting the educational program that suits their career the most and supporting them during the whole experience of the program.
The Program Specialist is also responsible to represent the company with different partners and during events to ensure the communication on our programs.

Key Performance Area:

– Presentation Skills
– Nurturing relationships with current accounts
– Corporate & University relations
– Enrollment of candidates

– Product knowledge & Evaluation
– ERP Update & Visibility
– Provide access to the Online material
– Instructor communication
– Schedule creation on Odoo & Zoom
– Inform candidates on updates
– Knowledge on our Terms & Conditions
– Follow up on collections

Main Accountabilities:

• Handle incoming enquiries (submissions and marketing campaigns) from prospects who show interest in Morgan’s portfolio. Provide them with the details of products we offer and double up the efforts to successfully turn them into sales.
• Maintain and nurture relationships with current corporate and university accounts. Follow up with the accounts and ensure recurrent registrations to the public classes.
• Conduct calls with prospective students and clients. Provide them with the information, support, and clarification they need. Assess their eligibility, offer them programs that will give them the highest value given their current professional status, eligibility, and career plans.
• Ensure each candidate signs on the enrollment agreement and is aware of and understand its content prior to the registration.
• Comply with all commercial policies and procedures, and ensure they are properly conveyed.
• Advise students on how they should apply (if asked).
• Handle candidates’ registration, issue invoices, credit notes, receipts and follow up on collections.
• Keep database system up to date.

• Attend conferences, events, and job fairs within the territory to promote Morgan International and develop leads.
• Conduct info sessions at online or other premises.
• Collaboratively work with the team to provide visibility and help, share ideas, activities, and suggestions.
• Create schedules with the Program manager(s), share with instructors, and reflect on ERP.
• Create instructor payments on monthly basis.
• Check our daily transactions and reflect on ERP as needed.
• Handle all tasks in a well-organized manner.
• Meet deadlines.
• High working ethics.

• Minimum of 4 years progressive experience or Excellent customer service skills to respond an equivalent combination of related work to enquiries from people of diverse cultural experience and post secondary education in a backgrounds related field. Proficiency with computerized business
• Ability to work with a team and meet deadlines applications including word processing, together spreadsheet, presentation, and information
• Superior time management and organizational databases to prepare correspondence, legal skills documents and generate reports
• Excellent oral and written communication skills Ability to work independently with minimal
• High working ethics supervision, and as a member of a team

Competencies required:

• Strong analytical and problem – solving skills
• Self motivated, dynamic and results oriented
• Team player with strong communication skills
• Excellent presentation skills
• Extrovert
• Able to work in a fast-paced environment with sales targets and goals
• Culture sensitivity

Job Type: Full-time

Salary: $42,946.81-$50,000.00 per year

Benefits:

• Dental care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

Expected start date: 2023-02-14