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Morgan Advanced Materials Hiring for Customer Service Representative – Temp – months at Hayward, CA Full Time
Full Job Description
Overview:
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.
Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities:
Requirements:
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.
The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.
The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers’ products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.
Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities:
This is a fulltime temporary assignment to last 3 to 4 months. The Customer Service Representative Temp will assist the Customer Service team in various aspects that involve guiding customers through their orders via phone, email, or online chats. They will be able to provide superb customer service to our customers while also being able to troubleshoot issues.
Responsibilities:
- Receive and enters purchase orders into manufacturing data systems.
- Generates Customer quotes, order verifications, drawing management
- Acts as a communication point for all parties in processing, manufacturing and shipment of customer orders.
- Maintains electronic customer files.
- Works with internal partners on status of orders ensuring the delivery commitment to clients are met.
- Handles outbound and inbound account management.
- Assist with Microsoft 365 transition / Project Highlite implementation
- Data entry and creating travler or work order templates
- Database support for production control
- VOC and opern order support
- Other duties as assigned.
Qualifications:
Requirements:
- High school Diploma
- 2-5 years progressive experience in a sales/inside sales environment.
- Familiar with a variety of the field’s concepts, practices, and procedures.
- Detail Oriented.
- Organize and prioritize work and make appropriate decisions.
- Work under minimal supervision in a high-volume environment.
- Read, write, speak and comprehend the English language.
- See adequately to type, write, read and proof various documents.
- Excellent time management/organization skills.
- Knowledge of MS Word, Excel.
- Excellent verbal, written and listening communication skills with both internal and external customers.
- Ability to work in fast-paced, self-directed environment.
- Ability to handle conflict and deal with time constraints.
- Ability to be a team player and work in a demanding environment.
- Ability to work on cross-functional teams promoting an environment of open communication and continuous improvement.
Salary Range: $25/hour, Monday – Friday, day shift
Individual must be a:
- Citizen of the United States, or
- Permanent resident alien of the United States, or
- Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15
Morgan Advanced Materials is an Equal Opportunity employer. We ensure equal opportunity to support diversity with respect to sex, race, religion, culture, creed, national orientation, sexual orientation, age or disability or any other status protected by law.
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1