Morgan Advanced Materials Hiring for Customer Service Representative – Bilingual at Burlington, ON Full Time

Overview:
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Thermal Ceramics division designs, manufactures and installs a broad range of thermal insulation products that significantly reduce energy consumption and emissions in a variety of high temperature processing applications. Our product offering is extensive and covers application needs from Industrial to Commercial markets.

Group Key Figures: Revenue £910m (2020), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:
Morgan Advanced Materials – Thermal Ceramics is a world leader in the refractory and insulation industry. We are known for our engineering, design and product innovations and problem-solving abilities. Our growth in the Canadian market has created an opportunity for more talent in our sales department.

We are currently seeking an experience and professional Customer Service Representative to join our team. This position is primarily responsible for serving customers by providing product and service information and resolving any product and service issues. The successful candidate will have customer service and / or order processing experience in a manufacturing or business to business environment. The candidate will be reliable and dependable, and can work with a positive attitude. Excellent communication and organizational skills will be required to excel in our fast-paced environment.

Essential Functions:
Respond to inquires and work with customers via phone, fax, video conference or by email to provide product information, receive orders, track orders, and provide shipping and receiving service.

Maintain customer information files

Handle customer inquiries, provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure resolution

Provide courteous and effective working relationships with customers, vendors and other representatives of external organizations

Work with Managers to ensure proper customer service is being delivered

Work alongside our Technical Sales Representatives

Become familiar with our products and part numbers

Excellent computer and interpersonal skills – someone who has worked with the JD Edwards ERP system is an asset along with good working knowledge of MS Office 365

Has excellent organizational skills who is able to multi-task, pay attention to detail, accuracy and time management

Open minded and willing to learn

Attentiveness – ability to really listen to customers is crucial for providing great positive service

The ability to communicate in French is vital to success in this role

Other duties may be assigned

Qualifications:
Qualifications

College or University education is preferred

Customer Service experience at least 2-3 years

Preferred someone who is bilingual (English/French)

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer