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Moonee Valley City Council Hiring for Customer Service Officer Job at Moonee Ponds Full Time
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Reference number: 14327
The Opportunity
Responsibilities
In line with the directions issued by Victoria’s Chief Health Officer, Council’s positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.
Our Culture of Inclusion
If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.
We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we’ll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.
Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [email protected] or call 9243 1122.
Reference Number
14327
Position Title
Customer Service Officer
Employment Type
Casual
Directorate
Chief Executive Office
Department
Corporate Affairs
Location
Civic Centre
Banding
BAND4
Position Summary
Customer Service Officer
Reference number: 14327
- Casual Position
- Salary commencing at $44.18 per hour plus 10.5% superannuation, commensurate with experience (inclusive of 25% casual loading).
About Moonee Valley City Council
Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.
The Opportunity
Council’s Customer Service team operates as the major interface between the community and the organisation, and is responsible for efficiently and professionally handling general enquiries, requests and paymentsYou will be focused on the delivery of high-quality responsive services to our internal and external customers either via face to face, telephone and a variety of online and digital channels.
Responsibilities
- Providing prompt, friendly, knowledgeable and efficient responses to requests, enquiries and or complaints from customers contacting the customer service team, at any contact point and at required times and locations.
- Delivering accurate, timely information and advice that is consistent with Customer Service policies, procedures and Council’s service standards.
- Documenting all customer contacts in order to facilitate regular and accurate reporting on service levels and issues.
- Utilising correct corporate software to capture customer information and requests for service, taking care that processes are followed and there is appropriate attention to detail.
Skills & Experience
- Previous experience working within a multi-skilled, high volume, customer driven environment with a genuine commitment to provide quality customer service;
- Relevant post-secondary qualifications or extensive training in Customer Service and administration
- Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as; in person, via telephone, email, social media and other digital channels;
- Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software; and,
- Demonstrated numeracy and problem-solving skills (including cash reconciliation).
Benefits
At Moonee Valley City Council, we provide a number of benefits to our valued employees including:
- Local Government Employees Health Plan
- Employee Assistance Programs
How to Apply
Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.
Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.
For further information, please view the Position Description or contact Andrea Micallef on (03) 9243 1242
In line with the directions issued by Victoria’s Chief Health Officer, Council’s positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.
Our Culture of Inclusion
If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.
We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we’ll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.
Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [email protected] or call 9243 1122.
Selection Criteria
Essential: Previous experience working within a multi-skilled, high volume, customer driven environment with a genuine commitment to provide quality customer service.
Essential: Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as; in person, via telephone, email, social media and other digital channels.
Essential: Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software.
Essential: Demonstrated numeracy and problem-solving skills (including cash reconciliation).
Essential: Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as; in person, via telephone, email, social media and other digital channels.
Essential: Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software.
Essential: Demonstrated numeracy and problem-solving skills (including cash reconciliation).
Contact Person
Andrea Micallef
Contact Number
(03) 9243 1242
Alternate Contact Person
Paula Hutchinson
Alternate Contact Number
(03) 9243 8888
Closing Date
Open Ended
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.