MONTCALM HOTEL Hiring for IT Support/Helpdesk Support Job at Paddington, England Full Time

JOB TITLE: IT Support/Helpdesk Support

RESPONSIBLE TO: IT Director

HOURS OF WORK: 40 hours per week (Shift Based)

SALARY: Competitive + Travel Allowance

SCOPE AND RESPONSIBILITY: We are looking for an experienced engineer with outstanding customer service, communication, and interpersonal skills, who can be friendly and knowledgeable face of IT, providing day to day software, hardware and support to our guest and staff.

Providing front line support to Guest & employees and ensuring calls for support are dealt with promptly and appropriately. Overseeing and reviewing aspects of clients IT Infrastructure (including servers, switches, storage, security, software applications, internal and external hosting, remote offices, and backups). The IT support provides effective IT assistance across all aspects of the business and provides assistance to the IT HOD.
Key Responsibilities:
In this exciting and varied role you will be expected to:

1)Manage effectively the resolution of support issues that are reported to us in an efficient manner.

2)Act as a technical authority, providing expertise to both team members and guest.

3)Communicate clearly to all stake holders.

MAIN DUTIES & RESPONSIBILITIES

1.Following the company Helpdesk logging Procedures to effectively manage all IT support tickets.

2.Providing first & second line support and prioritizing tickets to all our guest and Employees and documenting as per the Helpdesk procedures.

3.Coordinate and work with various suppliers and contractors for the various projects.

4.Following the approved standards on Incident and change management.

5.Installing and configure various IT assets (Hardware and Software) to the agreed standards like desktops/Laptops/telephones/mobiles, WIFI equipment’s, Network Switches, VLAN, printers etc

6.Maintenance of an accurate inventory of hardware and software.

7.Undertakes such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.

8.Installing and configuring computer systems

9.Configuring and maintaining POS Systems like Oracle Micros Symphony/9700 will be an added advantage but not mandatory.

10.Responsible for managing site backups

11.Responsible for the Payment card terminals installation and maintenance.

12.Antivirus installation to all desktops and laptops

13.Setting up new users and disabling expired accounts

14.Completing internal user moves/transfers including phones but not limited.

15.Allocating license and mailboxes on office 365.

16.Reviewing the various IT security alerts and initiating the correcting measures.

17.Maintaining and ensuring all the IT assets are within the approved the security policies.

18.Deploying Audio/Video/conferencing equipment’s and any AV Support as required.

19.Assisting with any other IT projects/new openings/Preventive maintenance/refurbishments.

20.Ensure that documentation and job notes are kept up-to-date and accurate as per the department policies.

21.Document and evaluate existing processes with a view to improve efficiency.

22.Occasional out of hours work is required.

Skills / Attributes Required

·Strong Knowledge of Windows 10/11 OS, Printer/MFD configuration, MDM, Antivirus, Group Policy, Adobe, Microsoft Office applications, remote support tools etc.

·Strong understanding and working Knowledge on Windows server operating system, active directory, DHCP, DNS, group policies, domain controller.

·Good knowledge of network management practices and procedures, routers, firewalls, switches, VPN devices and wireless and other networking technologies including TCP/IP, DNS and DHCP.

·Good understanding of AV technologies and experience of their administration.

·Strong understanding of backups and restoration methods.

·Knowledge on POS Systems like Micros Symphony and Oracle Opera PMS system would be desirable but not mandatory.

·The ability to articulate at a technical level appropriate to the circumstances – e.g. for clients with varying level of IT knowledge and competence.

·Natural interest in IT with a desire to stay abreast of new technologies.

·Being self-motivated and Multitasker.

·Have the ability to work on your own initiative.

·Having good written and oral communication skills displaying confidence, assertiveness, and professionalism

·Travelling between sites will be required. All locations within London.

·Willing to learn on the Job and have a can do attitude.

What we offer you:

• A supportive, empowering team environment Plenty of opportunities for promotions and internal progression
• 28 days holiday including bank holidays (pro-rata for part-time) increasing by 1 day each year of service (after 2 years of continuous service) up to a maximum of 33 days
• Incentive scheme (for reception, reservations and sales)
• Cash-back health benefits, including optical, dental, chiro and physio services Discounted gym membership
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Discounts across retail, cinema and more, through our benefits portal
• Free, healthy meals while on duty
• Regular and ongoing training
• Auto Enrolment of Pension Scheme

The Montcalm Hotel Group is an equal opportunity employer. We celebrate and promote diversity & inclusion and are committed to hiring a diverse workforce, creating an inclusive environment & a culture free of discrimination & harassment, to enable you to develop and thrive. So, however, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Job Type: Full-time

Salary: £35,000.00-£42,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Paddington: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Reference ID: IT Support/Helpdesk Support