Molly Bracken Hiring for Customer Service Associate at Toronto, ON Full Time

Molly Bracken with offices in downtown LA (Fashion district), and established offices in Madrid and South of France, with over 7000 retail accounts worldwide, is looking for a Customer Service Associate (with significant experience in the fashion industry) to join their existing team and participate to the growth and development of the company in North America.

DUTIES

· In charge of inbound/outbound emails

· Responsible for incoming phone calls

· Process payments

· Process RA requests and issue credit memos

· Answer customer requests via phone or email

· Create/Update customer information on company’s system

· Process orders

· Contact for shipment and payments

· Participate to national shows if required

QUALIFICATIONS

· Team Member

· Dynamic

· Positive Attitude

· Eager to work in a growing company

· Polyvalent

· Excellent customer service skills

· Excellent verbal and written communication skills

· Fluent in English (Must speak French, Spanish is a +)

· Punctual and organized

· Good computer skills – Excel/Word/Powerpoint/Emails

· Smartsheet/Blastramp experience is a plus

FULL TIME POSITION – Monday to Friday from 9am to 5.30pm

Location: Toronto, ON

Pay will depend on profile

Experience in customer service (fashion industry) 2 years minimum

Work permit required

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work remotely:

• No