Modis Hiring for Customer Service Representative at United States Full Time

Job Title: Sr. Prod Support Rep

Location: Remote

Duration: 6 month – with extinction.

Pay: $17hr

Location: Full Time telecommuting/remote worker

Shift Start/End Time:

M- F 7am-11 pm est. Saturday/Sunday 9am-7pm est. (40hrs a week/ 5days with 8hr shifts).

Candidates must be available to work any shift within those days/times and may vary based on business needs.

Ideal Candidates:

Call center background, high professional, attention to detail, goal orientated, handles high stress environment well, flexible schedule, handles change well.

MUST HAVE – If candidate does not meet this criteria, do not submit:

• Must not be dual employed – this is a full time position and eligible candidates must be willing to work any days/hours the business requires (M-F 7am-11pm, S/S 9am-7pm EST.) Often over time will be rendered. We will not consider anybody who is already employed nor anybody whom is not looking to be gainfully employed full-time.

• Must type a min of 65+ wpm with a 90% accuracy. No exceptions. Please make sure candidates are screened appropriately by passing a test. We get too many people whom blatantly lie on this skill. PLEASE LIST wpm test score at the top of the resume. If it’s not listed, the candidate will be rejected.

• Call Center experience in software support, not to be confused with engineers. Engineers will bore in this line of work and post out. They must provide software support, not hardware support and they must be in a call center role not an engineering role.

• Candidates must have high speed internet and a quiet room – uninterrupted and private.

• Our training program is lacking at best, candidates must be able to tolerate learning curves in a complex learning environment.

Skill Set Requirements:

• Ability to work successfully with customers to provide problem resolution

• Strong telephone etiquette

• Strong critical thinking ability

• Strong verbal and written communication

• Collaborator and ability to work within a team setting

• Ability to document problem resolution and other materials

• Ability to multi-task and prioritize effectively and independently

• Proficiency in MS Office Applications

Specific Duties:

1. Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution

2. Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues

3. Document required information through our client ticket management application known as ServiceNow, while being in compliant to HIPAA and other federally regulated laws.

4. Manage group by service as a team mentor to peers with troubleshooting inquires.

5. Handle customer complaints and offer elevated technical support expertise.

About Akkpodis:

Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects and challenges across IT, Engineering and Life Sciences. We expect our people to be ambitious. That’s why we entrust them with responsibility and encourage every colleague to apply their learning from one discipline to another, so we can innovate together and unlock new ways of working.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/